Lexus of Melbourne - Service Center

They keep my old Lexus in prime condition Lexus of Melbourne has maintained my 2002 ES300 in prime condition since it was new. They are always courteous, prompt, and helpful. Work is always Lexus of Melbourne has maintained my 2002 ES300 in prime condition since it was new. They are always courteous, prompt, and helpful. Work is always done correctly. I especially like that they ask (and explain) before doing any extra work, and they also tell me when certain tasks are not necessary. They always keep me fully informed, and they control my cost by doing only essential work. They also offer service coupons which I frequently use for regular maintenance service. I doubt that they are the cheapest place to work with, but I assign good value to their work and the overall experience, and I highly recommend them to other Lexus owners. Ben Shuler Indiantic, FL More

Lexus 430 Service I had several issues to be done as well as the service. I had explained these before what needed to be done. John had noted these and arranged a loan I had several issues to be done as well as the service. I had explained these before what needed to be done. John had noted these and arranged a loan car for overnight(which I did not expect) but it was a great arrangement so I could have the all the work done on the car with one visit. Amazing the car was already waiting . I am a loyal Lexus owner and the service and help only convinces me that you are the best. I have not had my service done in Melbourne because I have been out of the US but it is good to be back with you I thank John for his good arrangements and customer service David Williams More

Our Lexus experience I was grateful for Kaitlyn talking to me when I called the Service Dept. to cancel my service appointment today. I thought I had to cancel after I di I was grateful for Kaitlyn talking to me when I called the Service Dept. to cancel my service appointment today. I thought I had to cancel after I discovered that the key fob battery of my husband's 2010 ES 350 was dead. She talked me through the process of getting into the car and starting it by an alternate method that I was not aware of. I was able to keep my appointment because of her expert help. And it was really important to keep that appointment today because our daughter is due to deliver a baby at any moment, and we can't be without a car now!! Thanks, Kaitlyn! When I arrived at the dealership service dept., it was so nice that someone greeted me right away, since I was hesitant to turn off the car...since the key fob wasn't working and I didn't know if that would be a problem again. The young man greeting me was very courteous and reassuring, guiding me inside and taking car of my car. I appreciated the help John Lohne gave me then. He got my car into service quickly for its regular oil change and maintenance check. John also advised me re a concern I had about a small nick in our windshield, due to flying debris on the highway. He came out and looked at the windshield with me and suggested what company to call to get it fixed and why that was necessary to prevent potential problems in the future. I was glad for his advice. When I returned to pick up the car, John had installed a new battery in the key fob. I really appreciated that too. Thanks, John! My husband and I have been so pleased with our car purchases at Lexus last year. DeWayne Carter was the super salesman who found us 2 cars to purchase within a few weeks. We had given DeWayne our desired specifications, and he found us 2 great cars - both beautiful certified low-mileage cars - 2009 ES and 2010 RX. It was really easy and painless car shopping with DeWayne as our salesperson. He made the process both a quick and pleasant one for each car. We have loved driving both of our cars. Thanks, DeWayne! More

MaLinda Ciener John Lohne has been my service coordinator at Lexus for over 4 years. He is always helpful and courteous and great in accommodating my schedule. John Lohne has been my service coordinator at Lexus for over 4 years. He is always helpful and courteous and great in accommodating my schedule. More

Lexus of Melbourne I am always happy with the service staff at Lexus of Melbourne. I've had nothing but good success. John has been fantastic to work with, and he always I am always happy with the service staff at Lexus of Melbourne. I've had nothing but good success. John has been fantastic to work with, and he always has good advice for me. I will always come back, and I will buy my next vehicle here. More

John Lohne John has been my service consultant for a number of years. He always responds immediately to my e-mails and works to set up appointments for my visit John has been my service consultant for a number of years. He always responds immediately to my e-mails and works to set up appointments for my visits to the dealership. He advises me as to what is recommended and needed as far as service required. I value his recommendations. More

Service experience Lexus of Melbourne I have purchased 6 cars from this dealership and I have been pleased with the quality of service and performance of each of the cars. John Lohne has I have purchased 6 cars from this dealership and I have been pleased with the quality of service and performance of each of the cars. John Lohne has been great to work with. He very quickly returns my email requests for service, is professional, courteous, and oversees the work in a timely manner. My ES lease is expiring in 12 months and I will be purchasing another Lexus from this dealership. I would give John Lohne and the dealership an unqualified endorsement. More

Service Purchased my GX 470 nine years ago fro Lexus of Melbourne. The service is up and beyond what you might get anywhere else. Have not gone to another Dea Purchased my GX 470 nine years ago fro Lexus of Melbourne. The service is up and beyond what you might get anywhere else. Have not gone to another Dealer in the nine years. Also would like to say that John Lohne Service Consultant is the BEST. More

Excellent I have never received bad service at any Lexus shop. Any garage can do an oil change as I was doing this time, but they would never check everything e I have never received bad service at any Lexus shop. Any garage can do an oil change as I was doing this time, but they would never check everything else that needs to get done. This time I needed tires, that was bad due to under inflation. John explained to me how important it is to check at least once a month, and when I told him I don't know how, he offered to do it for me if I only stop by ? WOW that's a service I never expected. I feel safer in my car knowing everything is taken care of. Best Regards EvaLena More

John Lohne I have had John Lohne as my service coordinator for several years. He has always been courteous, on time, respectful and thorough. As a woman, it is I have had John Lohne as my service coordinator for several years. He has always been courteous, on time, respectful and thorough. As a woman, it is most important to have a car service coordinator that you can trust. More