Lexus of Melbourne - Service Center

Scheduled maintenance and new tires. As usual I received outstanding service from Lexus of Melbourne. Brian Toker has been my Service Advisor since I have been having my car serviced at L As usual I received outstanding service from Lexus of Melbourne. Brian Toker has been my Service Advisor since I have been having my car serviced at Lexus of Melbourne and he has consistently taken care of every detail and always makes doing business with this dealership an excellent experience. I would highly recommend this dealership to anyone! More

Outstnding Delership - From Sales through Service As we all know, when you purchase a car, the actual purchase is only the tip of the iceberg. My experience in purchasing my RX350 at Lexus of Melbourn As we all know, when you purchase a car, the actual purchase is only the tip of the iceberg. My experience in purchasing my RX350 at Lexus of Melbourne was very good and everyone from the receptionist, to the sales personnel, to the folks in accounting and the business office were very professional and a pleasure to work with. Once we purchased our car, the dealership provided important information and reminders that were very timely and appreciated. The real story is about the service department. That’s the long term commitment. I’ve dealt with excellent service departments in the past but the service department at Lexus of Melbourne is OUTSTANDING. Our Service Consultant, John Lohne, has been a real pleasure to work with. John is very competent, very professional and he provides excellent advice. John has been very accommodating in matching our schedule to available appointment times. John has been able to provide loaner cars when they were needed. John is a person of integrity and he won’t suggest something that isn’t necessary. From the camaraderie in the service department, I’m sure other service consultants are very good but I’m very glad that we were assigned to John. I also appreciate all of the “extras” that Lexus of Melbourne provides, from free car washes to a very comfortable waiting area and the friendliness of everyone you meet while “window shopping” the showroom. Lord willing, my next vehicle will be from Lexus of Melbourne. More

Always excellent service. We have always had prompt and curious service here. Brian is always ready to make our service seamless. He is outstanding and very knowledgeable. He n We have always had prompt and curious service here. Brian is always ready to make our service seamless. He is outstanding and very knowledgeable. He never has disappointed us. More

John Lohne is the "BEST" John Lohne has been our service consultant at Lexus of Melbourne for a number of years. He is the "BEST"! John explains the service to be performed John Lohne has been our service consultant at Lexus of Melbourne for a number of years. He is the "BEST"! John explains the service to be performed in a clear and concise way that is easy to understand and follow. He listens to me! He listens to my wife! If we mention something about our vehicles to him, even in passing, John will invariably report what he has found and what was corrected before we leave the dealership. The service waiting room is great but if service time is extended John is happy to provide a loaner so we can visit the nearby shopping centers. John is what Lexus service is all about!! More

Every time I go in John is terrific John Lohne has been taking care of me and my 2004 Lexus rx 330 for as long as i can remember. He is always on top of what I want to know and explains John Lohne has been taking care of me and my 2004 Lexus rx 330 for as long as i can remember. He is always on top of what I want to know and explains everything completely. The quality of the vehicle and the quality of the service team headed by John are the reason I will contnue as a Lexus customer. More

Exceptional Service at Lexus of Melbourne John Lohne expedited our complicated repair so that we could get back on the road on schedule. He provided a loaner without being asked. He treated me John Lohne expedited our complicated repair so that we could get back on the road on schedule. He provided a loaner without being asked. He treated me with respect and did not act inconvenienced because of my spur of the moment call. The dealership was well appointed, clean and extremely efficient. They went to great lengths to acquire an uncommon part in order to complete the repair in a timely fashion. I shall return to this dealership when in the area for all of my service needs. More

Great customer service John Lohne at Lexus of Melbourne is terrific. He had me in and out in a fast and friendly manner. While my vehicle was being serviced I was able t John Lohne at Lexus of Melbourne is terrific. He had me in and out in a fast and friendly manner. While my vehicle was being serviced I was able to look around the showroom without being hawked by sales people. The customer waiting area is warm and comfortable. I will use them again because of John and his great service department. More

Service I left a msg for john to call me back and he called immediately. Set up my appt and from the time I entered the dealership until I left everything was I left a msg for john to call me back and he called immediately. Set up my appt and from the time I entered the dealership until I left everything was handled in a professional manner. The waiting room is huge and nicely laid out and john explained what service I needed and the service time was done in an expeditious manner. More

No title I am always pleased to visit Lexus for my weekly complimentary car wash and my less frequent visits for service. The service is good and the wait tim I am always pleased to visit Lexus for my weekly complimentary car wash and my less frequent visits for service. The service is good and the wait times reasonable. In addition, the lounge is very comfortable and, in case I forget my own, the reading material is varied and interesting. And ..... in true Southern vernacular, "the food ain't bad, either!" More

Great Service at Lexus of Melbourne I purchased my GS form this dealership 12 years ago and I have always been pleased with my experience there. Each time that I come, it is truly a gr I purchased my GS form this dealership 12 years ago and I have always been pleased with my experience there. Each time that I come, it is truly a great experience! Jamie Coates has been my service consultant for years and she is absolutely a joy to work with. She is professional, knowledgeable, dependable, respectable and always friendly! If she is out when I call, I try to wait for service until she returns. She is a large part of why I drive from Vero Beach for service instead of going to a closer dealership. Thank You, Millicent S. Carpenter More