Lexus of Melbourne - Service Center

John Lohne is a fantastic Service Adviser! We've purchased at least 5 new vehicles from Lexus of Melbourne (I've actually lost count) over the years, and their Sales and Service folks are wonde We've purchased at least 5 new vehicles from Lexus of Melbourne (I've actually lost count) over the years, and their Sales and Service folks are wonderful. Most recently, my wife's LX470 required service and John Lohne, our Service Adviser, did a stellar job throughout the whole experience. Many thanks to John for always taking such fantastic care of our service needs! More

Scheduled Maintenance As usual Lexus of Melbourne and my service representative Brian Toker provided excellent service. They are always courteous and everything is explaine As usual Lexus of Melbourne and my service representative Brian Toker provided excellent service. They are always courteous and everything is explained and any questions answered. I would highly recommend this dealership and their service department. More

Professional service Came for recall. John Lohne was friendly and professional. Took care of my needs and recall. As always my car was washed and loaner was given. Nice e Came for recall. John Lohne was friendly and professional. Took care of my needs and recall. As always my car was washed and loaner was given. Nice environment. More

Service Experience John Lohn, saw to it that my car was brought in as scheduled and the work was completed as promised. Your Tech staff is great and it was a pleasure do John Lohn, saw to it that my car was brought in as scheduled and the work was completed as promised. Your Tech staff is great and it was a pleasure doing business with Lexus of Melbourne, and I will continue to have both of my Lexus vehicles served by your dealership. everyone was great, especially John Lohn . John Dratch More

John Lohn As long as John Lohn is there to service my vehicle, I will continue to have Melbourne Lexus as my dealer even though I live in Orlando. As long as John Lohn is there to service my vehicle, I will continue to have Melbourne Lexus as my dealer even though I live in Orlando. More

5,000 Mile Service & Noise It was time for the 5,000 mile service and I was experiencing a noise from the rear when going over bumps. My service adviser, John Lohne, kept me i It was time for the 5,000 mile service and I was experiencing a noise from the rear when going over bumps. My service adviser, John Lohne, kept me informed as to what they found wrong, offered a car while they performed the service and fixed the two problems found. After I returned from a little shopping, he advised me how much longer it would be. John is always businesslike, pleasant and helpful. More

A case study in great business! Regardless of the reasons for my many visits to Lexus of Melbourne, the service and bona fide customer service attitude is reflected at the door of th Regardless of the reasons for my many visits to Lexus of Melbourne, the service and bona fide customer service attitude is reflected at the door of the facility, and continues through any association with the business. I have dealt with Lexus of Melbourne for many, many years, through the purchase and servicing of four Lexus automobiles, and John Lohne is the role model for Lexus of Melbourne's status as the best dealership in the country. As an International Professor of Business Administration, I continually seek out examples of why some businesses are regarded as "superior" by their customers - and even by their peers, and I routinely refer to them in my coursework, and Lexus of Melbourne and their employees are a literal "Case Study" in superior business. More

Great Service! Exceptional Service Adviser John Lohne! I always look forward to my service visit to Lexus of Melbourne. With John Lohne, my Service Adviser, I know that I am in good hands. John always gree I always look forward to my service visit to Lexus of Melbourne. With John Lohne, my Service Adviser, I know that I am in good hands. John always greets me when I pull up and gets right to business. My paperwork is ready and I can relax in the Lexus Luxury Lounge knowing that my Lexus will be professionally serviced and returned clean and ready to go in the shortest amount of time. I would recommend Lexus of Melbourne and my Service Adviser, John Lohne, to anyone who wants to experience what excellence in service means. More

Great Service I've been having all of my Lexus service work done at Lexus of Melbourne for many years. I wouldn't even consider taking my car somewhere else to get I've been having all of my Lexus service work done at Lexus of Melbourne for many years. I wouldn't even consider taking my car somewhere else to get service. The work is exceptional, the service staff is friendly and knowledgeable, and outstanding service waiting area. Love it!! More

Replace cracked dash Our dash had been cracked for some time. During my last service visit, John Lohne took pictures of the dash and said he would contact us regarding the Our dash had been cracked for some time. During my last service visit, John Lohne took pictures of the dash and said he would contact us regarding the issue. My husband and I were so excited when Mr. Lohne called and said the replacement would be free! Now it looks amazing! Thank you Lexus for standing behind your product and making corrections where necessary. As always, Mr. Lohne is a great service advisor. More