Lexus of Melbourne - Service Center

BEST DEALERSHIP ANYWHERE There are just not enough words to express the awesome service I have received every time I have cause to visit LEXUS OF MELBOURNE. Whether it's to bu There are just not enough words to express the awesome service I have received every time I have cause to visit LEXUS OF MELBOURNE. Whether it's to buy a car from Rob LaMarr or to have service done where Bryan goes beyond the call to be sure that my needs are taken care of. The honesty of everyone is above question. If you need something done to the car they advise you and if there's not they tell you. No hard sells here. The waiting room is always immaculate and the "treats" are always fresh and plentiful. I must also pay tribute to the people who wash my car FOR FREE once a week if you chose. They are pleasant and always have a smile. Why on earth would I ever think of going anywhere else!!!! More

Best Service Department Every time I come in for service John takes great care of getting me processed and the car into service. The Service team should also receive kudos as Every time I come in for service John takes great care of getting me processed and the car into service. The Service team should also receive kudos as they usually complete the service ahead of schedule allowing me to get on my way. The cleaning crew as well does a great job making my CT look like the day I bought it. Thanks to all - More

Excellence The service is always excellent and Brian Toker is outstanding. Brian gets to know his customers and their vehicles which makes hi highly effective i The service is always excellent and Brian Toker is outstanding. Brian gets to know his customers and their vehicles which makes hi highly effective in providing service. More

Excellent service 1200 miles from home when needed a new alternator, John Lohne got us right in and in about 1 hr 15 min we were back on the road, can't beat that for s 1200 miles from home when needed a new alternator, John Lohne got us right in and in about 1 hr 15 min we were back on the road, can't beat that for service !! More

Mileage Service made appointment on-line with no issue. Service advisor was waiting for me when I arrived and services were done as explained. Warranty work was also made appointment on-line with no issue. Service advisor was waiting for me when I arrived and services were done as explained. Warranty work was also completed with no issues. More

Beyond five star and trustworthy experience I purchased a Lexus certified car several years ago and during a regular scheduled maintenance technician found an issue that could have been a proble I purchased a Lexus certified car several years ago and during a regular scheduled maintenance technician found an issue that could have been a problem for me on my upcoming road trip. The cost was covered by Lexus. Also a small scratch was repaired within hours of bringing it to the attention of the service advisor. I feel as though I have my big brother watching over my car. This dealership is as proud of your car as your are! More

Outstanding Service for an outstanding Vehicle I have owned over 15 different personal Lexus vehicles, from convertibles to SUVs. In every case the service has always been outstanding. For the la I have owned over 15 different personal Lexus vehicles, from convertibles to SUVs. In every case the service has always been outstanding. For the last 9 years we have had our vehicles serviced at Lexus of Melbourne. Most of those years Brian Toker has been our Service Advisor and Brian continually goes the extra mile to ensure our service situations are handled with a consistent pleasant attitude. Owning Lexus vehicles dictates fewer need for anything but interval maintenance, therefore a caring Service Advisor is extremely valuable in minimizing your trips for serviced. Brian knows my wife and never lets her wonder what is being done to her vehicle. He cares and she feels comfortable there fore I do as well. More

wonderful You are fortunate to have a professional such as John as part of your team. I observed him as he interacted with other customers and work colleagues a You are fortunate to have a professional such as John as part of your team. I observed him as he interacted with other customers and work colleagues as I waited and he has leadership traits. More

Water Pump and Remove Interior Smell I dropped my RX350 off to get the water pump fixed. #1 I am surprised I am bringing my 2013 Lexus in for a water pump issue. I am not driving a Ford o I dropped my RX350 off to get the water pump fixed. #1 I am surprised I am bringing my 2013 Lexus in for a water pump issue. I am not driving a Ford or Chevy and this issue usually does not happen to newer cars nowadays. John Loane helped set us up for the loaner car which is the best part of your service department. Without that, our life would be very painful and I would concentrate more of my frustration on the Lexus being broke and failing on me. I also told John I wanted this foul odor removed from the back passenger area. He told me he would relay this to the detail guy. FOr an inside detail it was $120. Pricey, but I thought it would be worth it. I got it back and the smell was still there. My wife is in pain waiting in the service area, but John Loane apologized for the detailer failing to fix the problem as directed. Gave us a loaner which made things a lot better and hopefully today with the ozone destroyer, the smell should be gone. Thanks John for making things as pleasant as can be. More

John Lohne/Service Dept I have dealt with John through two cars and quite a few years, and have always been very happy with the level of service and prompt reply from him. It I have dealt with John through two cars and quite a few years, and have always been very happy with the level of service and prompt reply from him. It is a please to deal with people of his high standards.He is one of the important reasons that I come back to this dealership. More