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Lexus of Melbourne - Service Center

Viera, FL

4.6
769 Reviews

769 Reviews of Lexus of Melbourne - Service Center

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December 11, 2019

Cjicking noise problem right side dashboard area. The dealership attendant was very pleasant and professional. She attended to me very promptly. The problem was resolved very quickly. I would this de More

by coombsmervyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Coates-Gantt
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 11, 2019

Maintenance visit Mike Retz took great care of my needs. He has always been an asset to the organization and I have enjoyed all interactions with him. More

by familydoc5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikel Retz
December 08, 2019

Efficient and courtesous. The dealership provides fast and efficient service. Their shop is clean and well organized. Professional and courteous. We plan to do all service with More

by josejruiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
December 08, 2019

Always a great experience It's always a great experience at this dealership. The team is courteous and efficient. The waiting room is nice and there are always coffee and snack More

by bkshellb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Duane Labeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Coates-Gantt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Lasker
December 06, 2019

Excellent Service Service department was efficient. Took me in as soon as I arrived. Duane answered my questions. I will be back when the next service interval occur More

by JimLexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane Labeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 27, 2019

Great service John Lohne had my loaner car ready for me. Service time was convenient! My service was completed in a timely manner, thank you very much. More

by Anne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2019 -

Lexus of Melbourne responded

Here at Lexus of Melbourne, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

November 26, 2019

Thumbs up for John Lohne I like my service rep John Lohne because he is always polite, professional and prepared. He works with my schedule and is always first rate. I highly More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Lexus of Melbourne responded

Hello Mark, thanks for your praise and kind comments about John! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 24, 2019

Best of The Best We have been a two-Lexus family for the past ten years and plan on continuing that relationship for years to come. The dealership is first class and t More

by DoubleAce714
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2019 -

Lexus of Melbourne responded

Hi there, thank you for taking the time to leave such a great review. We appreciate you mentioning how John helped make this such a great experience! Thanks for the recommendation and have a great day!

November 23, 2019

We had a broken mirror and mount and were expecting guest to visit. Steve was able to rush the parts delivery, fit us into the service schedule and turn things around quickly. All the time keeping us informe More

by SurfnSanta
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Nov 25, 2019 -

Lexus of Melbourne responded

We're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

November 23, 2019

Routine Maintenance and one recall. Over the years I've had lots of new cars and this Lexus dealership is the very best of the lot. I regularly recommend it to friends. More

by dgill000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Nov 25, 2019 -

Lexus of Melbourne responded

Thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Lexus of Melbourne to have earned it.

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