Lexus of Melbourne - Service Center

Lexus of Melbourne where excellence is the standard Im a regular at this dealership and I am greeted with the same respect and enthusiasm as the first time I walked in the door a couple years ago. The s Im a regular at this dealership and I am greeted with the same respect and enthusiasm as the first time I walked in the door a couple years ago. The staff always goes above and beyond my expectations. The standard at this dealership is at a level that most dealerships are striving to achieve. The waiting area is clean, comfortable and well stocked with goodies. I have 100% confidence in my service advisor and the mechanics that back him. There is no feeling better then that when your driving away in your freshly serviced car. Brian Toker always takes care of my concerns with my ISF and if I have a question concerning a new car Nicole DeVos is very knowledgeable, friendly and accomadating. No high pressure sales which is greatly appreciated More

Service performed by John Lohne continues to be excellent John is responsive, friendly and professional. He give excellent advice and I TRUST him! Please share with your management the quality of effort that John is responsive, friendly and professional. He give excellent advice and I TRUST him! Please share with your management the quality of effort that John provides. I return to Lexus because of him! More

Why go anywhere else? It's always easy to get an appointment my service guy, John Lohne, explains everything and checks all details. What I appreciate is that John listens It's always easy to get an appointment my service guy, John Lohne, explains everything and checks all details. What I appreciate is that John listens when I have identified a problem or repair and it is always taken care of the first time. More

Relaxing! I can sit in comfort, eat and drink treats, watch TV while my car is being serviced by excellent technicians. Thiere is always a cheerful attitude amo I can sit in comfort, eat and drink treats, watch TV while my car is being serviced by excellent technicians. Thiere is always a cheerful attitude among staff and customers. More

welcoming My visit was pleasant and friendly the atmosphere was relaxing and the employees were friendly and helpful and my service provider John was profession My visit was pleasant and friendly the atmosphere was relaxing and the employees were friendly and helpful and my service provider John was professional and friendly and I appreciated his attitude More

Always excellent! I have been using Lexus of Melbourne to service the 2 Lexus that I own for more than 5 years. The service has always been great and I have never had I have been using Lexus of Melbourne to service the 2 Lexus that I own for more than 5 years. The service has always been great and I have never had to have anything redone. More

30,000 mile inspection and oil change John Lohne took care of me wonderfully. He explained that he had done the 30K inspection and found the battery to be low and replaced it. I am so gl John Lohne took care of me wonderfully. He explained that he had done the 30K inspection and found the battery to be low and replaced it. I am so glad I didn't have to wait until the car wouldn't start before having the battery replaced. This usually happens to me and I do have jumper cables, but it is so much better when I don't have to use them. Thank you John and the team and Lexus of Melbourne. More

RUN!!! I have bee n throughouly dissapointed wit h service at THIS Melbourne LEXUS DEALERSHIP; the lastest AND MOST unpleasant experience occured today. I have bee n throughouly dissapointed wit h service at THIS Melbourne LEXUS DEALERSHIP; the lastest AND MOST unpleasant experience occured today. I had to order a part for my Lexus 2014. I was waiting to hear from Mr BIran Toker if the part came in; i never heard a peep in two weeks. I called the dealeship today; Mrs. Jackie HArdoun answered their phone 3212547878; i asked her to transfer me to mr Toker"s phone; she did not but instead transferred me to a scheduling person who did not pick up the phone; i hang up and called again; this time- she displayed a very nasty attitutude and on a very high and bothered tone of voice explained to me Mr. Toker was on another phone call; I offered to wait and she put me on hold; every other second she would barge in and asked - on a very annoyed voice - CAn i transfer you to his voice mail ? I would again offered t ohold; this took a while; in the end she decided to transfer me to his voice mail anyway. I called back and got her again; she was furious when she heard my voice; I asked her to ask the service person =Mr.Toker to call me back; she says to me : "uhhuhh" and hang up after that. I am giving up. Will look for another dealership in the future to service my car; i bought this car from this dealership 1.5 years ago; they were nice at that time - both sales and serivce ; they changed a lot since; STAY away!!! More