Lexus of Melbourne - Service Center

20,000 mile service appointment I received excellent customer service as usual. I can always expect to have a positive experience at Lexus of Melbourne. John and the service team are I received excellent customer service as usual. I can always expect to have a positive experience at Lexus of Melbourne. John and the service team are great. More

Outstanding! Always a pleasure to visit Lexus of Melbourne. Everyone is friendly and always willing to help. John Lohne, my customer service representative is f Always a pleasure to visit Lexus of Melbourne. Everyone is friendly and always willing to help. John Lohne, my customer service representative is friendly and efficient and takes the time to discuss or answer any questions I might have concerning my Lexus. Keep up the good work. When I decide to buy another Lexus, you can be sure I will contact Don Coppola, your Lexus salesman. Funny and outgoing - always a pleasure to speak with (plus I believe he could sell ice to an Eskimo!). More

Wonderful dealership and service department It always is a pleasure to have our 2015 LS 460 serviced at the dealership. John Lohne is tops and always ready to be of help. John is a great asset It always is a pleasure to have our 2015 LS 460 serviced at the dealership. John Lohne is tops and always ready to be of help. John is a great asset to the service department. Recently we had our 10,000 mile check up and could not have been more pleased with the service. A friendly staff is always helpful. More

Service Expierence with Brian Toker Brought my 03 ES300 in for service and was promptly seen by our normal service representative Brian Toker. He explained what was required for this vis Brought my 03 ES300 in for service and was promptly seen by our normal service representative Brian Toker. He explained what was required for this visit. Later in the day Brian advised me that we were in need on new tires and that we could keep the loaner car until the next day as our car would not be ready as scheduled. Brian always contacts me when my car is ready or is in need of unscheduled maintenance that presents itself during routine maintenance. He communicated a new ready time and called me when my vehicle was ready. I have been dealing with Brian for 10 years and I have never had a bad experience when dealing with him. He is very polite and professional. He is a positive representation of Lexus of Melbourne and I look forward to many more years of being his customer. More

Great scheduled service Bryan Toker was very helpful in the service of my vehicle today! I was in for my 80,000 mile service and was provided a loaner vehicle while the work Bryan Toker was very helpful in the service of my vehicle today! I was in for my 80,000 mile service and was provided a loaner vehicle while the work was being done. More

Top Notch Service Brian got my car out ahead of the target time. I had a problem the next day (Saturday, 5 PM) The Sales Department (Nicole DeVos) was a big help to Brian got my car out ahead of the target time. I had a problem the next day (Saturday, 5 PM) The Sales Department (Nicole DeVos) was a big help to me - accepting my car to be looked at first thing Monday morning AND provided me a GREAT loaner car which I really enjoyed. My wife is now pushing me to buy it. Brian took over on Monday morning and had the mechanic look at it right away. It turn out to be a NEW problem ( gas tank cap) which they took car of and had the car back to me that afternoon. Brain and Nicole could not have been nicer. I'll be back. THANKS More

Great service i had a question about the smoothness of the ride. Brian was most helpful in checking it out and explaining what is going on. He understood my silly i had a question about the smoothness of the ride. Brian was most helpful in checking it out and explaining what is going on. He understood my silly concern and took the time look into it. More

John Lohne & Lexus of Melbourne are the greatest! My wife's 2008 Lexus ES350 has been serviced at Lexus of Melbourne since we bought it used in February 2009. We have had John Lohne as a service rep. My wife's 2008 Lexus ES350 has been serviced at Lexus of Melbourne since we bought it used in February 2009. We have had John Lohne as a service rep. since then. We have been very satisfied with the service provided by John. Thanks for all the great work by him and everyone at Lexus of Melbourne. We are customers for life. More

John Lohne - Outstanding Service Representative Came in for a car wash and before I even got out of the car, the "steely-eyed" service representative told me as I was driving in he saw what appeared Came in for a car wash and before I even got out of the car, the "steely-eyed" service representative told me as I was driving in he saw what appeared to be a nail in my front right tire. Together we looked at it and it was a large hex-head screw with washer still up against the head spinning loosely. I was referred to John Lohne immediately and John got the paperwork completed expeditiously and the car in for an immediate tire repair. Repair was completed in no time at all and I was on my way. Thanks to your great team of "steely-eyed" and efficient service agents!!!! Bob (aka Kid) Hanrahan 2009 RX350 & 2013 RX350 P.S. Gotta get tire repair charges under 20 bucks out the door for your "Customer for Life" customers. More

Competent and Detailed Auto Service I was a loyal BMW enthusiast till I bought at Lexus of Melbourne.While BMW offered 50,000 mile warranty, I was always going at least once a month for I was a loyal BMW enthusiast till I bought at Lexus of Melbourne.While BMW offered 50,000 mile warranty, I was always going at least once a month for service on my x-5....now, I book online, get a convenient service appt and wait for the car...it is reviewed on very detailed criteria which John Lohne my service guy, reviews with me when the car is ready...there is never any question on the work so there is never a need for re-work on any services....its simply worry free for a busy person... More