Lexus of Melbourne - Service Center

Regular maintenance service This dealership is outstanding. I have been going there for years and every time I receive the greatest service. John is always very attentive to al This dealership is outstanding. I have been going there for years and every time I receive the greatest service. John is always very attentive to all his customers and I couldn't be more pleased. Keep up the good work. I only have great things to say regarding this dealership. More

long wait with no updates throughout service I did notice that we were welcomed right away as we drove up for service, That was a great thing since before no one even recognized us as we drove u I did notice that we were welcomed right away as we drove up for service, That was a great thing since before no one even recognized us as we drove up and we had to look for someone to see that we were there for our service. We did get our loaner, but the loaner that was given us was very hard for us to get in and out of, perhaps the loaner provided should be like the customers' vehicle so that it will be more comfortable. If the customer(s) are having to wait in the waiting area for a good amount of time, perhaps there should be more of perks that Lexus should provides such as better reading material for women. Also, the service rep should occasionally keep the customer informed concerning the progress of work. John took care of our needs and the service was done correctly. More

Excellent experience I was met promptly at the service desk of Jaime Coates and the paperwork was swiftly handled. I reviewed my reason for the visit and the vehicle wa I was met promptly at the service desk of Jaime Coates and the paperwork was swiftly handled. I reviewed my reason for the visit and the vehicle was promptly taken to be serviced. Jaime is an excellent service person and has always been prompt and efficient with my needs for service for the auto. More

Outstanding Experience Overall From the minute I pulled up to the service area, my visit to Lexus of Melbourne was most pleasant. My service advisor, Jaime Coates, ensured that eve From the minute I pulled up to the service area, my visit to Lexus of Melbourne was most pleasant. My service advisor, Jaime Coates, ensured that every aspect of my visit was excellent. More

Friendly service Brian provided friendly, thorough customer service, informing me that he only recommended a general 25k service. The car was ready exactly when he sai Brian provided friendly, thorough customer service, informing me that he only recommended a general 25k service. The car was ready exactly when he said it would be. I highly recommend working with Brian. More

Great Service Super service experience from start to finish. Brian Toker does a great job. Very efficient at checking people in. Knows his jib and does it well. Super service experience from start to finish. Brian Toker does a great job. Very efficient at checking people in. Knows his jib and does it well. Service on the vehicle was done well, with a free car wash to boot. More

Taken care of. Just so happens that my service advisor Brian Toker took care of me in a professional way. I have purchased a number of cars from this dealership o Just so happens that my service advisor Brian Toker took care of me in a professional way. I have purchased a number of cars from this dealership over the past number of years and really haven't been disappointed in a bad way yet. I recommend you on a regular basis. More

April Brian is always awesome! My appointments are always on time. It is a pleasure to have my car serviced at Lexus of Melbourne. Thank you! Brian is always awesome! My appointments are always on time. It is a pleasure to have my car serviced at Lexus of Melbourne. Thank you! More

Problem free zone! Have had a number of Lexus cars ... all under the care of Brian Toker, my service rep ... visits always go smoothly and efficiently. Already looking Have had a number of Lexus cars ... all under the care of Brian Toker, my service rep ... visits always go smoothly and efficiently. Already looking ahead to my next LS460 in a year or two and continued excellent service in Melbourne ... wouldn't consider going anywhere else. More

Towse, 35,000 mile Lexus check up. John Lohne was as usual friendly ,knowledgeable, and promptly took excellent care of my needs. He has been my Service Adviser since 2007. My servic John Lohne was as usual friendly ,knowledgeable, and promptly took excellent care of my needs. He has been my Service Adviser since 2007. My service meet all my expectations. More