Lexus of Melbourne - Service Center

Friendly and efficient service John has always been friendly, informative, and goes out of his way to make sure I have what I need for transportation while my vehicle is being servi John has always been friendly, informative, and goes out of his way to make sure I have what I need for transportation while my vehicle is being serviced. More

Proactive customer service Fully explained all needed service, recommended service and provided loaner car and ride which was helpful. To put the service over the top, I'd r Fully explained all needed service, recommended service and provided loaner car and ride which was helpful. To put the service over the top, I'd recommend interior cleaning as per of the service; at least when it's a larger service like mine ($2000+) More

85,000 Mile Maintenance John Lohne handles the maintenance for my 2009 Lexus 350. I have always been pleased with his professionalism. My battery failed inspection on this John Lohne handles the maintenance for my 2009 Lexus 350. I have always been pleased with his professionalism. My battery failed inspection on this visit, so was replaced. Since it was less than 2 years old, there was no charge for the new battery, which has a 5 year warranty starting now. More

Dashboard Replacement I have taken my Lexus IS 350 (2006) to John Lohne at Lexus of Melbourne for service for the past 7-8 years. My service advisor, John Lohne, is friendl I have taken my Lexus IS 350 (2006) to John Lohne at Lexus of Melbourne for service for the past 7-8 years. My service advisor, John Lohne, is friendly, knowledgable, and professional. I have always had a great experience at Lexus of Melbourne. I recently brought the car in for a dashboard replacement. The service staff did a fantastic job with the new dash. John Lohne made sure that I was taken care of with a beautiful loaner vehicle, and he kept me informed as the work was being done. I am very pleased with this dealership. More

Overall excellent. Both Lohne and Duane excelled. Lohne set it up so I could get a loaner immediately in order to get my wife to MCO for a flight. I was late in getting to Viera and Lohne was busy wit Lohne set it up so I could get a loaner immediately in order to get my wife to MCO for a flight. I was late in getting to Viera and Lohne was busy with a customer. Duane stepped in, processed the paper work and got us on our way. My wife did not miss her plane. Thank you John and Duane. More

Jazman Sale person does not pressure you. He was knowledgeable and nice. The service and sales area was clean. You are met at the door with a smile Sale person does not pressure you. He was knowledgeable and nice. The service and sales area was clean. You are met at the door with a smile More

Dashboard replacement. The job was perfectly installed and my 2006 Lexus....it looks brand new! John is always professional and efficient and got the job done! Thanks The job was perfectly installed and my 2006 Lexus....it looks brand new! John is always professional and efficient and got the job done! Thanks More

Service Supreme Excellent service and the ability to be taken and picked up at the shopping center. That is a plus for me as I live in Grant and can't get to the sho Excellent service and the ability to be taken and picked up at the shopping center. That is a plus for me as I live in Grant and can't get to the shopping center often. Drivers were also excellent. Thank You. More

Customer service Brian Toker has supported us for several years. He is always courteous and reliable. Calls are returned promptly. The service I've received from th Brian Toker has supported us for several years. He is always courteous and reliable. Calls are returned promptly. The service I've received from the Lexus dealer has been superb. More

Excellent service for all 10 years in Florida! I've owned Lexus' for over 20 years. I bought my current RX 350 from LOM. Excellent service is expected at any Lexus dealership but dealing with John I've owned Lexus' for over 20 years. I bought my current RX 350 from LOM. Excellent service is expected at any Lexus dealership but dealing with John Lohne has enhanced the experience for me over the years. He is the reason I continue to return to LOM to service my car and have referred my brother and sister-in-law (recently moved to the area) to him as well. He is always courteous, very knowledgeable, gives consistently good advice and guidance, responds to my calls promptly, is honest, fair, and an all-around pleasure to work with. More