Lexus of Melbourne - Service Center

Busy day - shorter wait time ! ! When I brought my car in for my ten thousand mile checkup, I said to Mr. Lohne that "this was the busiest day I have ever seen, in all my years with L When I brought my car in for my ten thousand mile checkup, I said to Mr. Lohne that "this was the busiest day I have ever seen, in all my years with Lexus"!. To my amazement, it turned out to also be the shortest wait time ever, to get my car back to me. To say that when I drove home, I was "a happy camper", it would be an understatement.... Thanks, Lexus of Melbourne More

Service I have been working with Brian for some time with both my Lexus vehicles and he has been phenomenal not only as your employee but as a genuine person. I have been working with Brian for some time with both my Lexus vehicles and he has been phenomenal not only as your employee but as a genuine person. More

Service with Integrity For the life of ownership of my Lexus GS300, I have dealt with John Lohne. I have found John to be honest, fair, and extremely competent. At this poi For the life of ownership of my Lexus GS300, I have dealt with John Lohne. I have found John to be honest, fair, and extremely competent. At this point, I consider him to be a friend of the family. If you are looking for service advisor, start with John and you wont be disappointed. More

Service experiences are always great John Lohne is the service advisor for my two LEXUS. I can rely on John for seeing to it that the cars are always in tip top shape. He reminds me when John Lohne is the service advisor for my two LEXUS. I can rely on John for seeing to it that the cars are always in tip top shape. He reminds me when something needs to be done, gives me sound advice when I ask for it. He is terribly efficient and I appreciate that. A first class gentleman besides. he returns my calls promptly and gives me his full attention. What more could I ask for - only that he will always be my go-to guy at LEXUS of Melbourne. More

Great service Wonderful & timely service, the best! All service personnel was dressed very neatly. Was impressed with John walking & opening the car door for me a Wonderful & timely service, the best! All service personnel was dressed very neatly. Was impressed with John walking & opening the car door for me after the car was serviced. More

Continually impressed John is DA MAN as a service writer. He knows Lexus automotives and can practically diagnose just from symptoms, which is as good as any mechanic. Addi John is DA MAN as a service writer. He knows Lexus automotives and can practically diagnose just from symptoms, which is as good as any mechanic. Additionally, he makes realistic recommendations to keep my ES-350 running smoothly. John is also responsive when I call and leave a message, and accommodates my needs. He is unfailing polite and level-headed. There can't possibly be anyone better in his profession! I've been driving for 57 years and have owned 12 cars, including seven Toyota products. More

excellent technical talent dedicated to get it right John Lorne is very conscientious and makes sure everything is just right to get you back on the road with your car in tip top shape. John Lorne is very conscientious and makes sure everything is just right to get you back on the road with your car in tip top shape. More

Always accommodating! John always provides excellent service and attention -- above and beyond. I don't even have a Lexus but still come here for all my scheduled service. John always provides excellent service and attention -- above and beyond. I don't even have a Lexus but still come here for all my scheduled service. More

Not a pleasant experience I felt like I was taken advantage of and swayed to get an alignment because the service member made it seem that it was needed at that time. When I as I felt like I was taken advantage of and swayed to get an alignment because the service member made it seem that it was needed at that time. When I asked if I needed it he stated,"You don't have to, but I recommend...." Service member stated that an alignment was recommended every 15,000 miles. I spoke to my mechanic brother after the fact that I paid ect. and he stated that I didn't need an alignment at that time. Especially since my car in no way felt disaligned. I feel like it was not right for your service member to sway an unknowledagble customer. My first time experience at Lexus of Melbourne is definitely not a pleasant one. I will definitely go back to Lexus of Orlando from now on. More

Recurring maintenance As always I received prompt and courteous service. Brian token was very helpful and got me in and out quickly. He was informative and answered all my As always I received prompt and courteous service. Brian token was very helpful and got me in and out quickly. He was informative and answered all my questions. I'm always always pleased with his assistance More