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Lexus of Melbourne - Service Center

Viera, FL

4.6
769 Reviews

769 Reviews of Lexus of Melbourne - Service Center

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September 15, 2016

5K mile service-oil top off and tyre rotation Service was good, but the wash of car was disappointing.May be the washing system is not working properly. Thanks. Consider improving the equipment an More

by Hans
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Lohne
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2016 -

Lexus of Melbourne responded

Hi, Hans! Thanks for leaving us a review. We will pass along your valuable feedback to the management in order to better our business! We look forward to seeing you again soon and providing you with a 5-star service this next time!

September 15, 2016

Service of my ES- 350 vehicle. Great Service as usual. John, is my service advisor, very knowledgeable about his job. Love the service waiting area, very clean, free drinks, & coffe More

by Bert Bautista
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2016 -

Lexus of Melbourne responded

Hello, Bert! Thank you for the positive review, and we're happy to know your experience at Lexus of Melbourne was a good one. We appreciate your kind words and we look forward to seeing you again soon!

September 09, 2016

Cost of Maintence for 30,000 mile check I was very surprised that my bill for the 30,000 mile check was so high. The majority of the items checked nothing was done...just checked. I just lov More

by Richard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2016 -

Lexus of Melbourne responded

Thanks for your feedback, Richard. We regret to hear that your experience didn't meet your expectations. It's always our goal to provide excellent service at a fair price. We would appreciate a chance to make amends - your satisfaction is important to us. Please contact me so I can help. -TR Page, Owner/GM, reviews@lexusmelbourne.com, 321-254-7878

September 09, 2016

Great! I always deal with John Lohne when i take my vehicle in for service. He is always very professional and helpful and provides me with a loaner when th More

by Mciener
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2016 -

Lexus of Melbourne responded

Thank you for taking the time to recognize John for his hard work and great customer service! We will pass along your compliments to him to keep up with the great work! Feel free to call us if you need anything else!

August 27, 2016

Service John is always helpful organized prompt and communicative.john always seems to be able to help find An available slot for a quick oil change. Thanks More

by Author
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2016 -

Lexus of Melbourne responded

Thank you for your kind review! We're happy to hear that John's provided you with such great service. We'll let him know to keep up the excellent work! We appreciate your business, we hope to see you again!

August 26, 2016

They are the best!! Every time I come to Lexus of Melbourne for a service appointment, it is a five star visit. My husband and I have been using this dealership for over More

by Melbeachjenn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2016 -

Lexus of Melbourne responded

What a wonderful review! We are thrilled to hear you had such a fantastic experience with John. He is indeed a great man who enjoys going the extra mile for all his customers and will be very happy to hear your kind words.

August 19, 2016

3,000 mile service check and detail Very satisfied with the 5 Star service. I was equally impressed with the punctuality and presence of John. No waiting at all. Thank you . GE More

by lalaLand
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2016 -

Lexus of Melbourne responded

Thank you for leaving a great review! Please feel free to let us know if there is anything we can do for you. We look forward to seeing you again in the future.

August 18, 2016

I was in for a 50,000 mile inspection. Everything went on smoothly. I highly appreciate and will recommend Lexus of Melbourne for their service. Awesome performance as always! They always e More

by Lexusrx❤️❤️❤️
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Toker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2016 -

Lexus of Melbourne responded

Thank you for the great review! Our service team loves to exceed the expectations of our customers. We look forward to helping you, your family, and friends in the future!

August 09, 2016

Excellent service Professional service that makes you look forward to bringing your vehicle to the dealership is quite impressive. Mr. Lohne takes the time to make you More

by Jondo42
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2016 -

Lexus of Melbourne responded

I am glad to know that you are impressed with the service you received from Mr. Lohne. You are important to us! So, I am glad to see that he was able to show that to you, Thank you for your business. Should you need anything in the future, please do not hesitate to let our team know! Best, TR Page, Owner/GM, reviews@lexusmelbourne.com, 321-254-7878

August 09, 2016

Service on my '15 ES 300H Professionalism all the way around with Lexus of Melbourne. John Lohne took care of having my 6 mos service plus two other minor concerns re: my car. More

by jharri03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2016 -

Lexus of Melbourne responded

Thank you for taking the time to recognize John for his professionalism and hard work. I am glad to know that you enjoyed your time working with him. We appreciate your business. Should you need anything in the future, please do not hesitate to let our team know! Best, TR Page, Owner/GM, reviews@lexusmelbourne.com, 321-254-7878

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