Lexus of Melbourne - Service Center

Continuous fabulous service John Lohne is my service representative. He has gotten to know my driving style and needs - I drove 23,000 miles in 12 months - and locations and my John Lohne is my service representative. He has gotten to know my driving style and needs - I drove 23,000 miles in 12 months - and locations and my level of mechanical knowledge, and as a result, he is able to make realistic, honest recommendations about what my service options are for my 2007 ES350 (88,000 miles). John and I have established excellent communications. Please don't let him leave your dealership and make sure he gets the maximum possible bonus each year! More

Business like . John , my service person was very efficient. Service was prompt , professional, on time and what I expect from a Lexus dealership.. Mr. John Lohne was a very capable representative of the institu Service was prompt , professional, on time and what I expect from a Lexus dealership.. Mr. John Lohne was a very capable representative of the institution. . More

Great service I have always had excellent service & confidence with John Lohne. It is wonderful that you can trust your service manager to do exactly what is needed I have always had excellent service & confidence with John Lohne. It is wonderful that you can trust your service manager to do exactly what is needed & not anything more. He takes time to explain and has the patience that makes you feel he cares about what is best & needed for my car & me! More

Courteous and quick The staff is so accommodating. I was able to schedule a loaner for the day of my car maintenance. It literally took just a few mins to check in with m The staff is so accommodating. I was able to schedule a loaner for the day of my car maintenance. It literally took just a few mins to check in with my advisor, John, and I was on my way with the loaner. They not only took care of maintenance but washed my car and had it ready to go by the time I was done with work. It really decreases the stress of arranging car maintenance! More

Service John L. always does a good job and provides explanations of the needed work. His recommendations are helpful. The loaner car was appreciated. Th John L. always does a good job and provides explanations of the needed work. His recommendations are helpful. The loaner car was appreciated. Thank you. More

Outstanding Service. Serviced on time, returned in good time. Personal attention from start to finish , John always give personalized service. The waiting room is very nic Serviced on time, returned in good time. Personal attention from start to finish , John always give personalized service. The waiting room is very nice, comfortable chairs, coffee and donuts, More

Good team great service. I have been very pleased with the quality and expertise of the staff at Lexus of Melbourne. I have the 300h and for two years have used their car wash I have been very pleased with the quality and expertise of the staff at Lexus of Melbourne. I have the 300h and for two years have used their car washes and little else in the service Bay other than well-baby service checks. Even though busy, they take the time to understand my concerns and explain from the nice folks that wash my car to the sales folks that walk through the waiting room. Senior leadership can appear a bit impersonal, but I can't argue with their results. I enjoy my visits to my dealership and will turn to them first. More

Very attentive to customer needs. The team performs all the scheduled work quickly. Very efficient from the initial write up to the final review. We like the personal touch and the f The team performs all the scheduled work quickly. Very efficient from the initial write up to the final review. We like the personal touch and the follow up. More

Great Service is the Norm Lexus motto is "Customers for Life" and this dealership takes customer service to heart. John always provides the highest level of customer service an Lexus motto is "Customers for Life" and this dealership takes customer service to heart. John always provides the highest level of customer service and goes beyond expectations; always courteous, knowledgeable and professional. Tom takes care of his customers and always does his best to meet his customer needs and find the best deal and put together the right package. More

Wonderful service as usual I always have a pleasant experience bringing my car in for service. John takes great care of me and the service team takes great care of my car. I always have a pleasant experience bringing my car in for service. John takes great care of me and the service team takes great care of my car. More