Lexus of Melbourne - Service Center

John Lohne Once again John has showed why Lexus of Melbourne is the Best Service Center in Florida. Thanks for all you have done for me. Edward Fields Once again John has showed why Lexus of Melbourne is the Best Service Center in Florida. Thanks for all you have done for me. Edward Fields More

Service My experience at the dealer is exceptional as usually, Mike is very courteous and is very knowledgeable He was able to answer my questions. I would d My experience at the dealer is exceptional as usually, Mike is very courteous and is very knowledgeable He was able to answer my questions. I would definitely refer him as a representative. More

Great Service Experience I just had a service done on my Lexus, and Mike Retz was honest, prompt, professional, friendly & provided the amazing Lexus service I am use to...Tha I just had a service done on my Lexus, and Mike Retz was honest, prompt, professional, friendly & provided the amazing Lexus service I am use to...Thank you so much for the great service and the honest manner in which you treated me (Another dealer had told me that I needed front brakes). When service managers tell you that you do not need a specific service, it always makes you gain additional confidence in dealing with an honest service Dept. & dealership. Appreciate the great service and will gladly refer clients to you. Always like being treated fairly, promptly and professionally. Thanks again for the very fair pricing and great service provided during my visit Friday. More

It was a pleasure I went in got my loaner went home and got the call my car was ready. Totally awesome. Thank, Elisa for all your efforts and the coffee and donuts too. I went in got my loaner went home and got the call my car was ready. Totally awesome. Thank, Elisa for all your efforts and the coffee and donuts too. More

Best customer service ever When I made the appointment I didn't know I had to work that day, but as it turned out I was called in to work, the dealership had a very nice gentlem When I made the appointment I didn't know I had to work that day, but as it turned out I was called in to work, the dealership had a very nice gentleman take me to work. They also had my car delivered to my office before I got off work. Thank you for all the help. More

Melbourne Lexus - Always the Best!! Service is always timely. Complimentary car wash. Elisa was helpful and professional. I come from New Smyrna Beach for service and purchases but would Service is always timely. Complimentary car wash. Elisa was helpful and professional. I come from New Smyrna Beach for service and purchases but would like a place closer. Thankis JimL More

service is poor at lexus of viera They court you with promises and then disappoint when the realism hits at the service center. I feel like the crazy one for wanting to have things fi They court you with promises and then disappoint when the realism hits at the service center. I feel like the crazy one for wanting to have things fixed but the service dept. just wants you to leave with a half xxx no fix and daring you to keep bringing the car back for the same simple problem then making me feel like i'm imposing on them for wanting warranty repairs or even fixes done correctly that I;m willing to pay for! A luxury car should drive good at least for the first year but this service center can't or won't or both, resolve the problem with a solution even when I am willing to pay for it! seems like they are too chintzy when needing to spend money on their problem cars and don't care about the customer happiness. No trust and I observed severe lip service instead of work service. I don't mind paying my part and have made that point every time. They should do their part to resolve problems that are theirs and not try to fool an old fooler. When I'm not happy with the visit I suspiciously do not get a survey or letter to rate my satisfaction. Hopefully this rating does not get pulled from the internet and can help others make an informed decision. Bustos and Falcon do not turn wrenches in the service dept. More