Back

Lexus of Melbourne - Service Center

Viera, FL

4.6
769 Reviews

769 Reviews of Lexus of Melbourne - Service Center

Sort by
August 17, 2018

Routine service My service at Lexus of Melbourne was a very pleasant experience as it always is. Mike is very knowledgeable about issues and seems to really know my c More

by Mike the Bulb Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Reitz
Aug 17, 2018 -

Lexus of Melbourne responded

Dear Mike, Thank you for sharing your pleasant experience with our Service Department. Mike is a distinguished professional, committed to the highest standard of Customer Satisfaction. We appreciate and value you and your business. Many thanks from the Lexus of Melbourne Team.

August 16, 2018

I was pleased with the professional courtesy of staff Purchasing a new LEXUS from LEXUS of Melbourne was a pleasant experience. Most important, Bob McGivney is the best car salesman I have ever had to h More

by Rose Marie Wiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob McGivney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole DeVos
Aug 17, 2018 -

Lexus of Melbourne responded

Dear Rose Marie, Welcome to the Lexus of Melbourne Family. Your glowing review is very much appreciated. Bob is the quintessential Sales Consultant, his commitment and dedication to customer satisfaction is his highest priority. We are very pleased you are eagerness to share your experience with friends; thank you. Please remember our free weekly car wash and free pick up and delivery for service.

August 04, 2018

Great overall service John was extremely professional and my vehicle was ready in a timely manner with no issues. Everyone is very courteous and always willing to help. More

by jmarsh21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2018 -

Lexus of Melbourne responded

Dear jmarsh21, Thank you for sharing your experience on Dealer Rater, it is very much appreciated. John is a first class Service Adviser, committed to the highest quality of customer service.

July 26, 2018

great service On the spot service , took care of in minutes they were great. Ruben was so nice to deal with and truly cared. Thanks I will tell everyone. Don More

by Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2018 -

Lexus of Melbourne responded

Dear Don, Thank you for your continued business in our Service Department., it is always very much appreciated. Ruben is very professional with impeccable integrity, committed to the highest standard of customer service. We endeavor to Elevate your Experience.

July 18, 2018

Pure pleasure I arrived for my service to the warm smiling face of Elisa and she handled everything with my car while I drank a soda and got a massage in the waitin More

by Lexusrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Jul 19, 2018 -

Lexus of Melbourne responded

Dear Lexusrich, Thank you very much for your kind review. Elisa is a true professional and always offers a warm and caring standard of service. We appreciate your business and loyalty to Lexus of Melbourne. We hope you are utilizing our free weekly car wash. Again,many thanks; Elisa and the Lexus of Melbourne Service Team.

July 12, 2018

Sales and Service at Lexus of Melbourne always 5 star, Exceptional service, completed ahead of schedule! Ruben was ready for me when I arrived with great turnaround time! My great salesman, Tom, also stopp More

by LME2800
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Hakimi
Jul 18, 2018 -

Lexus of Melbourne responded

Dear LME2800, Thank you for your review and 5 star endorsement, We are very proud that our Service Department maintains a 5 Star rating, Ruben directly impacts that rating with his outstanding customer service standards. Please remember our free weekly car wash and free pick up and delivery for service.

July 06, 2018

Great Dealership Lexus of Melbourne is a great dealership from the Sales Department for our Lexus purchase to the Service Maintenance Department . I will continue to More

by Queen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Lasker
Jul 19, 2018 -

Lexus of Melbourne responded

Dear Queen, Thank you for your very kind review. Steve and the entire Service Department are committed to giving first-class customer satisfaction. We appreciate your loyalty and recommending us to your family and friends. You are a most valuable customer.

June 26, 2018

Service team is impeccable from my Service Advisor, Ruben, to the team behind the scenes. I had an oil change, my leather seats dyed, and the front light le More

by Srose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service team behind the scenes.
June 21, 2018

Service call I continue to use Lexus of Melbourne service center because of their superior service and John Lohne's help and courtesy. Keep it up and thank you! More

by Tu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2018 -

Lexus of Melbourne responded

Thank you for your kind words; we appreciate you as a loyal customer. We strive to exceed your expectations, please remember our free weekly car wash and free pick up and delivery service. We look forward to seeing you on your next visit.

June 20, 2018

Super service Lisa made having both of our Lexus" serviced easy; She kept us informed of their status and when the service was completed. Her attention to detail More

by pjbernstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
...
46
...