Lexus of Melbourne - Service Center

Service Center I dropped off my "Zippity doo" for a service call and Ruben was professional and timely. He called me when my car was finished and then was kind enou I dropped off my "Zippity doo" for a service call and Ruben was professional and timely. He called me when my car was finished and then was kind enough to have it delivered to my workplace. More

Above and beyond I wasn't quite satisfied with the way my car was performing and they went out of their way to make sure that it was right. Awesome I wasn't quite satisfied with the way my car was performing and they went out of their way to make sure that it was right. Awesome More

Lexus Service I worked with Rubin and the experience was exactly what I have experienced each time at this Lexus dealership. I did get a loaner car and was car was I worked with Rubin and the experience was exactly what I have experienced each time at this Lexus dealership. I did get a loaner car and was car was ready on time and all expected work was done. Thanks! More

Repair to mirror. Everyone was very helpful. We were explained in detail the repairs required for my car. Steven explained the repairs in detail. We will certainly ret Everyone was very helpful. We were explained in detail the repairs required for my car. Steven explained the repairs in detail. We will certainly return to the dealership. More

Service Elisa was very friendly & helpful. Car was serviced very quiclkly. I was told it would be an hour and half but was done in less time. Elisa was very friendly & helpful. Car was serviced very quiclkly. I was told it would be an hour and half but was done in less time. More

Superior car buying experience I normally experience an incredible feeling of distrust when dealing with auto dealerships. Lexus of Melbourne has made buying a car a pleasurable ex I normally experience an incredible feeling of distrust when dealing with auto dealerships. Lexus of Melbourne has made buying a car a pleasurable experience (FOR THE THIRD TIME!) My wife and I had previously purchased two IS's from them and were having our latest one serviced there (incidentally, the service you get there is second to none). I started wandering through the Lexus certified car lot and saw one that interested me. Without any pressure Shaun came over and asked if he could help. I told him I was just browsing - not buying, AND I MEANT IT! He said fine and asked what I was looking for. I told him I currently had a Prius and, if anything, I wanted some kind of hybrid. He immediately pointed out an ES300h they had just taken in for trade and said it was a pretty good deal. As it turned out it was a deal I couldn't refuse. Despite the fact that I didn't have my Prius with me he and the dealership were able to deal with me on a trade-in contingent on their viewing my car. To seal the deal, Shaun drove the ES300h (with me in it) to my house to check out my car. We go to my house, he looked at my car, he called his manager and said "It's a go." To me this was considerably different from any other car buying experience I ever had I bought the car and am absolutely thrilled with the car, the price, and the very unusual service. I never once felt he sold me a car. I felt I bought it. Oh, I didn't mention my house - and the Prius - were 97 miles from the dealership. NOW THAT'S SERVICE! More

Tire Rotation Went in for a tire rotate and balance. Excellent service. Rotation is the most convenient time to check brakes and without needing to ask a quick insp Went in for a tire rotate and balance. Excellent service. Rotation is the most convenient time to check brakes and without needing to ask a quick inspection was done for the 50k mile mark and we caught that it was time to replace the brakes. More

Service with great recommendations I needs some items service and received great information to make my decisions. The detailed services provided along with the recommendation was ver I needs some items service and received great information to make my decisions. The detailed services provided along with the recommendation was very much appreciated. More

It doesn't get any better! I've had my RX 350 for almost 4 years and have NEVER had a bad experience with the professionalism, knowledge, and service that I am provided at this I've had my RX 350 for almost 4 years and have NEVER had a bad experience with the professionalism, knowledge, and service that I am provided at this dealership! I just brought it in for a 45K service and Ruben is the best. He answers questions and goes the extra "mile" to make sure all of my concerns are addressed. More

EXCELLENT SERVICE ; WE HAVE BEEN CUSTOMERS OF LEXUS OF MELBOURNE FOR MANY YEARS; WE HAVE PURCHASED 4 NEW LEXUS RX 350 FROM YOUR DEALERSHIP WITH GREAT RAPPORT WITH RO ; WE HAVE BEEN CUSTOMERS OF LEXUS OF MELBOURNE FOR MANY YEARS; WE HAVE PURCHASED 4 NEW LEXUS RX 350 FROM YOUR DEALERSHIP WITH GREAT RAPPORT WITH ROB LAMARR. ELISA FALCON VERY EFFICIENT. More