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Lexus of Melbourne - Service Center

Viera, FL

4.6
769 Reviews

769 Reviews of Lexus of Melbourne - Service Center

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October 27, 2018

Service Time Elisa provided truly exceptional customer service. I was infor a 30,000 mile service on my 6 year old car and as a woman wanted to be sure it was goi More

by Dee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Oct 30, 2018 -

Lexus of Melbourne responded

Dee, when a customer makes the effort to write a review as generous as yours we know that we are doing our jobs correctly. We are sincerely grateful that you chose Lexus of Melbourne for your vehicle needs and promise to deliver the same experience or an even better one the next time you visit us.

October 27, 2018

Lexus Service Great work! Was greeted quickly and car was serviced in record time. Car returned clean and neat. Thanks Lexus of Melbourne. You continue to impre More

by macdowell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2018 -

Lexus of Melbourne responded

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job.

October 27, 2018

Pleasant experience Having my Lexus serviced at the Lexus of Melbourne is stressless and seamless. It's easy to schedule, easy to check in Steve Lasker is great, and the More

by Maran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Oct 30, 2018 -

Lexus of Melbourne responded

Maran, thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 26, 2018

Service I live in Orlando and love that Lexus of Melbourne comes to pick up my car for service and leaves me a loaner vehicle. Scheduling is easy and the ser More

by Golferdgy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mikel Retz
Oct 30, 2018 -

Lexus of Melbourne responded

Thank you so much for your kind words about your experience here at Lexus of Melbourne. We try every day to satisfy our customers and it’s always nice to know when we succeed.

October 24, 2018

Great experience My service provider (Steve) was very polite and helpful. He gave me an interim status and the service timing was just as he told me it would be. Very More

by roxie15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Oct 27, 2018 -

Lexus of Melbourne responded

Roxie, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Melbourne! Please reach out to us if there is anything else we can do for you! Take care!

October 24, 2018

70k maintaince John is very personable and very kind and the work gets done in a timely manner I recommend his highly. The service was awesome, and the faculty was v More

by denisemaxwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 23, 2018

Ruben is great Ruben is a total professional. He is extremely courteous and helpful. He is very knowledgeable about the automobiles and takes time to explain any car More

by Patty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2018 -

Lexus of Melbourne responded

Hi Patty, thank you so much for your positive comments about Lexus of Melbourne! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 22, 2018

Great service Love the Lexus dealership service department our guy Steve is very friendly He’s helpful and goes beyond the call of duty Steve’s awesome More

by Kitty1255
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Oct 27, 2018 -

Lexus of Melbourne responded

Hello, we're so glad that Steve was able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 19, 2018

Always a Great Customer Experience!!! Elisa provided outstanding customer service for my recent service visit!!! She communicated with me throughout the process and ensured all of my area More

by gcboing
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Oct 23, 2018 -

Lexus of Melbourne responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Melbourne! Please reach out to us if there is anything else we can do for you! Take care!

October 17, 2018

Annual Lexus Service The service was done in the allotted time that service adviser John Lohne said it would be, plus my car was returned to me sparkling clean, as usual, More

by swbennitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The young man helping us in the outside service area was Johnny-on-the-spot!
Oct 23, 2018 -

Lexus of Melbourne responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Melbourne. Please reach out to us if there is anything else we can do for you! Take care!

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