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Lexus of Melbourne - Service Center

Viera, FL

4.6
769 Reviews

769 Reviews of Lexus of Melbourne - Service Center

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January 16, 2019

My experience working with Steve Lasker. Steve understands his customer's needs and provides the level of service that we are accustomed to each visit. My loaner car was ready when I arrive a More

by RX350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert LaMarr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Lasker
Jan 21, 2019 -

Lexus of Melbourne responded

Hi, we are pleased to hear that Steve was able to provide great service to you! Please don't hesitate to reach out if there's anything additional we can do for you.

January 10, 2019

Needed Quick Turnaround I needed a quick turnaround on the scheduled service in order to get to a medical appointment. John Lohne said there would be no problem, and the car More

by xxx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 03, 2019

Stephen is the best! I have a 2016 RX350 and Stephen has been my service guy the whole time. He is friendly, professional, accommodating and just an all around great guy! More

by dmcdaniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Jan 10, 2019 -

Lexus of Melbourne responded

Hi, we are very happy to hear that Stephen was able to provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. We look forward to your next visit! Take care!

January 03, 2019

Excellent Service I bought my car at Lexus of Melbourne and then moved to Jacksonville FL. There are two Lexus dealerships near me in Jacksonville but I still go to Me More

by rsuman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Hakimi, Mikel Retz
Jan 10, 2019 -

Lexus of Melbourne responded

Hi, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. We look forward to your next visit! Take care!

December 27, 2018

Great service! Mike Retz always does a great job! He always makes sure that every detail is taken care of and that I am happy with the services. More

by Dhawkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikel Retz
Dec 28, 2018 -

Lexus of Melbourne responded

Hello, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 20, 2018

Excellent Service Department Elisa Falcon is a superior service advisor. She is very knowledgeable and very helpful. Elisa is pleasant to work with always makes sure my car in r More

by mastro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Dec 20, 2018 -

Lexus of Melbourne responded

Thank you for your kind review; we are happy to pass along your comments to Elisa! We look forward to your next visit! Take care!

December 20, 2018

Outstanding Service Lexus of Melbourne is my "go to" dealership for service on all my Lexus automobiles. Recently I brought in my original '99 RX-300 for a couple of prob More

by Lexus owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Dec 21, 2018 -

Lexus of Melbourne responded

Hello, we're happy you found our staff to be so supportive during your experience here at Lexus of Melbourne. Thank you so much again for your feedback! We hope you have a great day!

December 19, 2018

Pleasant experience Nice comfy chairs and large TV and lots of reading material in the waiting area. Free WiFi and snacks. Friendly helpful service! The wait time for ser More

by Linda1216
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Dec 20, 2018 -

Lexus of Melbourne responded

It is our commitment to provide all of our customers with clean and comfortable facilities as well as professional and top notch service, Linda! Thanks again for the recommendation, and have an amazing day!

December 19, 2018

Excellent service John Lohne was friendly and professional as usual. Service was completed quickly and the waiting area was pleasant. Thanks. The 25 word minimum is an More

by TomLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

Lexus of Melbourne responded

We are glad John could provide you with quick service! We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne

Dec 20, 2018 -

Lexus of Melbourne responded

We are glad John could provide you with quick service! We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne

December 19, 2018

Service review Service advisor Elisa Falcon is very knowledgeable and professional. All issues were addressed in a timely and efficient manner. It makes for a plea More

by LC2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Dec 20, 2018 -

Lexus of Melbourne responded

Thank you for letting us know how Elisa did! We are always more than happy to assist you if anything else comes up. Take care!Thank you for letting us know how Elisa did! We are always more than happy to assist you if anything else comes up. Take care!

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