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Lexus of Melbourne - Service Center

Viera, FL

4.6
769 Reviews

769 Reviews of Lexus of Melbourne - Service Center

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February 21, 2019

John is Phenomenal My service advisor John Lohne is professional, reliable and quick to respond to my calls/emails. He was the first SA I can remember who walked me to More

by calimccarthy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2019

Best dealership experience by far!! I have been a lexus owner for 4 years now and I am always more than satisfied with the service provided at this facility. Jaime Coates is a top notch More

by Scobb1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Coates
Feb 26, 2019 -

Lexus of Melbourne responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

February 19, 2019

Sevice with integrity I purchased my Lexus from this dealership in 2015, and I have always used them for service. I trust that when I leave, my car will perform as I expec More

by Lexuscustomer19!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Feb 20, 2019 -

Lexus of Melbourne responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Lexus of Melbourne. If you have any further questions, please give us a call. We're always happy to help!

February 19, 2019

Awesome service! Great service, great dealership! I am on my 4th Lexus (owning each one consecutively) My last Lexus was a 2006 GS 300 and it was still running when I More

by Gidget
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie coates, Elisa Falcon
Feb 20, 2019 -

Lexus of Melbourne responded

Thanks for the positive feedback! We really appreciate your business! If you have any further questions, please give us a call. We're always happy to help!

February 15, 2019

Customer service is a priority here. I have worked with Steven for the past few service appointments and he always goes above and beyond to keep me informed and make my experience as easy More

by J9sling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keith Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Lasker
Feb 16, 2019 -

Lexus of Melbourne responded

Thank you for sharing your response to Steven's outstanding customer service! We value your business, and look forward to your next visit! Take care!

February 11, 2019

Excellent Service I arrived for my appointment time and was seen right away. Rlisa knew who I was without my having to tell her! She was warm and welcoming. I enjoye More

by Jani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Feb 11, 2019 -

Lexus of Melbourne responded

Hello Jani, thank you for sharing all the details of your experience with us! We're so pleased to hear that you enjoyed your visit with our staff. If there is anything else that we may do for you, please don't hesitate to reach out!

February 10, 2019

Excellent Customer Service I brought my car in for a tuneup, and mentioned I had an appt and needed to be finished in an hour and a half. Steve was cordial and said he'd make su More

by Clear Vision
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Feb 11, 2019 -

Lexus of Melbourne responded

Hi, thank you for taking the time to leave a review for us at Lexus of Melbourne. We're happy we could meet your expectations! We look forward to your next visit! Take care!

February 07, 2019

Consistently GREAT Experience with John Lohne John Lohne consistently provides Great Experience and timely advise on service needs and solutions. My main reason for selecting Lexus is the great Se More

by Gander01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob McGivney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2019 -

Lexus of Melbourne responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please don't hesitate to reach out! Take care!

February 06, 2019

GREAT EXPERIENCE WITH ELISA I had a great service with Lexus company service in Melbourne. It was first time to visit Lexus service center and was a great service with ELISA. More

by Saud1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisa Falcon
Feb 11, 2019 -

Lexus of Melbourne responded

Hi, we're very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Lexus of Melbourne

January 29, 2019

Great customer service I bought my Lexus here some time ago. The service is great and I have no surprises when I pick-up my car, I receive great communication about my car s More

by k
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ruben Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2019 -

Lexus of Melbourne responded

Hello, your wonderful feedback and rating mean a lot to us. If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

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