Lexus of Melbourne - Service Center

Mike Retz has provided outstanding service since 90's I started dealing with Lexus of Melbourne after having a bad experience with Lexus of Orlando. Your pick up and delivery policy is of great value to I started dealing with Lexus of Melbourne after having a bad experience with Lexus of Orlando. Your pick up and delivery policy is of great value to professionals (attorneys) like me and my wife, who do not have time we want to spend sitting around dealerships or dropping off and picking up cars ourselves. Mike and I originally bonded over his diligent efforts to repair a faulty bass speaker in 2001. He installed a set of weights to dampen the vibrations. The sound system in my 2001 Lexus 430 is still the best car sound system I have ever heard. My car has almost 230,000 miles and Mike keeps it running like a top. Same with my wife's 2006 430 which has 180, 000 miles. I also had a very pleasant experience with Tom Hakimi when I bought the 2 430's and leased one 350. More

Location is great I love the location and the dealership is beautiful. I love the waiting area with all the seats and big screen tv so everyone can see it wherever they I love the location and the dealership is beautiful. I love the waiting area with all the seats and big screen tv so everyone can see it wherever they sit. More

Great This is the second time I’ve gone in and explained that my divers side mirror light isn’t working without solution. Everyrijng elsenis perfect! I have This is the second time I’ve gone in and explained that my divers side mirror light isn’t working without solution. Everyrijng elsenis perfect! I have not had time to call and remedy it this time, however, but since you asked. ~Denise Roy More

Excellent Fast Service Elise was very prompt in returning my text about getting my ES towed in and dropped off. The service department looked over the car and Elise got bac Elise was very prompt in returning my text about getting my ES towed in and dropped off. The service department looked over the car and Elise got back with me quickly with the issues at hand and what our options were. Haven't met anyone in the dealership that hasn't been friendly and helpful. More

Car service for CT200H John Lohne is the MAN!!! Give him a pay raise He always answers my calls/emails/texts promptly Gets me an emergency loaner when in a bind I John Lohne is the MAN!!! Give him a pay raise He always answers my calls/emails/texts promptly Gets me an emergency loaner when in a bind I love Lexus of Melbourne & definitely recommend to everyone I meet. Keep up the great job!!! More

John Lohne is the best! He always returns my calls promptly. He keeps me informed. He takes care of whatever service is needed in a timely fashion. It is always is the best! He always returns my calls promptly. He keeps me informed. He takes care of whatever service is needed in a timely fashion. It is always a pleasure to come in, even if it was just a screw in my tire. For 10 years the same great service every time! Thanks, Lexus of Mekbourne! Great teamwork. Thanks, John More

Easy in and easy out servicing This dealership is extremely convenient for me. I was able to schedule my appointment for the next day at a convenient time. Service Rep, Steven is This dealership is extremely convenient for me. I was able to schedule my appointment for the next day at a convenient time. Service Rep, Steven is very friendly and helpful. Seems like things just flow smoothly. More

Great Service! John Lohne, my service advisor, is very professional, knowledgeable and polite. It is a pleasure to work with him. He is an asset to your dealership. John Lohne, my service advisor, is very professional, knowledgeable and polite. It is a pleasure to work with him. He is an asset to your dealership. More

Outstanding Service I made an appointment because there was a air bag recall on my SC 430 convertible. Steven got me in quickly and my vehicle was finished before they ha I made an appointment because there was a air bag recall on my SC 430 convertible. Steven got me in quickly and my vehicle was finished before they had promised. I highly recommend Steven and this dealership. More

Address a recall I scheduled an appointment online with ease and received text, email, and telephone confirmation. When I arrived, I was promptly helped. I had to get I scheduled an appointment online with ease and received text, email, and telephone confirmation. When I arrived, I was promptly helped. I had to get Takata airbags replaced and waited for the replacement in the waiting area. The chairs were super comfy. There was a large complimentary refreshment area, massage chairs, and cell charging stations but I didn’t make use of them. My repair took about 2.5 hours and I used the Guest internet to work while I waited. When they finished, I was returned my vehicle after it had been washed, vacuumed, and topped off with gas. Excellent experience! More