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769 Reviews of Lexus of Melbourne - Service Center
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March 27, 2019
Service is next to none! Its always such a pleasure to come to Lexus of Melbourne for the periodic maintenance on my 2007 ES 350! Jaime and Duane are the BEST! They always pro Its always such a pleasure to come to Lexus of Melbourne for the periodic maintenance on my 2007 ES 350! Jaime and Duane are the BEST! They always provide such wonderful accommodating service. When my vehicle required more work, I was able to keep the loaner for as long as needed. Keep up the excellent work! Welcome back Jaime! More
by LexiGurl
March 27, 2019
Airbag recall The way the recall was handled validated why I love this dealership! My previous car was not a Lexus. The way that dealership handled that recall th The way the recall was handled validated why I love this dealership! My previous car was not a Lexus. The way that dealership handled that recall they handled that recall was so poor it prompted my immediate purchase of a Lexus. Elisa made it easy and beyond accommodating. My car was clean and filled with gas! I'm with you!! Thank you More
by Shirley1947
Employees Worked With
Elisa Falcon
March 27, 2019
Ruben Bustos excellent service writer. Ruben was very helpful, talked to me like what I had to say matter. Helped me with my lost key warranty. Made sure that the service I excepted was co Ruben was very helpful, talked to me like what I had to say matter. Helped me with my lost key warranty. Made sure that the service I excepted was completely done. I would like to deal with him for my service all of the time. Thank you Ruben More
by Lildog12?
March 26, 2019
Service There are only good things to say about John Lohne and the service team at Melbourne Lexus. John is very easy to work with and always ensures I have t There are only good things to say about John Lohne and the service team at Melbourne Lexus. John is very easy to work with and always ensures I have the information I need to make necessary decisions. More
by Backtomlb
Employees Worked With
March 26, 2019
Very pleased We are visiting from the North East for the month of March, but our car was due for service. The folks at Lexus of Melbourne couldn’t have been any ni We are visiting from the North East for the month of March, but our car was due for service. The folks at Lexus of Melbourne couldn’t have been any nicer!! The service center was wonderful, too. The car was done even sooner than estimated, and Steve was friendly and thorough. I would (will!) definitely visit this dealership for service in the future. More
by Kristin17
Employees Worked With
Steven Lasker
March 24, 2019
Service by Mike Retz Superb service from communicating problem to final repair. Mi8ke also helped with another issue that I was unaware was covered by warranty. Will alwa Superb service from communicating problem to final repair. Mi8ke also helped with another issue that I was unaware was covered by warranty. Will always return. More
by Brucelexusservice
March 24, 2019
Service visited Great system working with rep, Steve L. It’s a quick In/out with a loaner car ready. This is important to me, as I have a busy job and not a lot of t Great system working with rep, Steve L. It’s a quick In/out with a loaner car ready. This is important to me, as I have a busy job and not a lot of time to wait around. My only thought is it would be nice if they washed the car before returning after service. Mercedes always did this at service completion and it was amazing getting into a clean vehicle. More
by Marymeadid
Employees Worked With
Steven Lasker
March 24, 2019
Always be a LEXUS Lady Mike, my service guy is the BEST! I had a great Service Guy in Bellevue Wa. and Mike has always outdone himself. The gentlemen that drove my car to Mike, my service guy is the BEST! I had a great Service Guy in Bellevue Wa. and Mike has always outdone himself. The gentlemen that drove my car to get service & the gentleman that drove my car back to me were very kind & helpful. I don’t remember there names because I have fibromyalgia. Which means I have fibro-fog and memory issues. That particular day was very bad & I was in bed most most of it. WENDY REAVIS Love from @wenrella????🏼 More
by Wenrela
Employees Worked With
Mikel Retz
March 24, 2019
Ruben & service staff really go all out to satisfy! I have a 2002 Lexus 300ES (158,000 miles) which Lexus of Melbourne has serviced since it was new. They keep it reliable and are always clear about op I have a 2002 Lexus 300ES (158,000 miles) which Lexus of Melbourne has serviced since it was new. They keep it reliable and are always clear about options and "can this wait". It is the best car I have ever owned...it runs and looks so good that I will keep it a while longer. Your service dept. has been key to my happiness with this car. More
by Barringer
March 20, 2019
Best Service This particular service was routine and a short one. However, a loaner car was provided. We were able to leave the dealership. We shopped in the adjac This particular service was routine and a short one. However, a loaner car was provided. We were able to leave the dealership. We shopped in the adjacent shopping area and had lunch. Within an hour of dropping off the car we received a text that our car was ready. Perfect timing. We had just sat down to lunch. We let Steven, our service rep, know we’d be there after we finished lunch. I was dismayed to see dog treats on the counter with the coffee and cookies. With the exception of trained service animals, I don’t expect to see a dog or any other animal in the dealership. Trained service animals are easy to spot. Untrained “service” or “emotional support” animals are even easier to spot. I’d hope to see proper signage in the doors, soon. Only trained service animals should be allowed inside. More
by GarysMom725
Employees Worked With
Steven Lasker
