Lexus of Melbourne - Service Center

"Excellant Service" I recently had my Lexus 5000 mile check-up. The process was done in a very professional manner and Steven Lasker was very efficient in getting all my I recently had my Lexus 5000 mile check-up. The process was done in a very professional manner and Steven Lasker was very efficient in getting all my information and making sure my car was taken care of. Thank you Lexus of Melbourne. More

50K service Elisa Falcon was my service advisor and as always did a fantastic job of getting me in and out as fast as possible. She had my loaner ready when I got Elisa Falcon was my service advisor and as always did a fantastic job of getting me in and out as fast as possible. She had my loaner ready when I got there and texted me as soon as my car was done. It's a pleasure to see her smiling face to greet me when I arrive. More

Security The sales department was pleasant our salesman Michael Green worked up a good deal and is very helpful after the purchase. Our 2017 RX350 is now 2 yea The sales department was pleasant our salesman Michael Green worked up a good deal and is very helpful after the purchase. Our 2017 RX350 is now 2 years old and have had excellent service. The service department is fast and professional, our service adviser Elisa Falcon is always on time and takes good care of me. More

Service Trip I made an appointment for our cars 10,000 mile checkup. We were met at the door by Elisa Falcon. She was very friendly and took care of the car quickl I made an appointment for our cars 10,000 mile checkup. We were met at the door by Elisa Falcon. She was very friendly and took care of the car quickly. Provided us a ride to have breakfast and a contact text to be picked up. Everything was done in a very professional manner. She was awesome. The two young men that shuttled us were very polite and prompt. More

great service my service advisor is Ruben a super individual. we brought my wife's car in for the dash board replacement Ruben was aware of the recall walked us thr my service advisor is Ruben a super individual. we brought my wife's car in for the dash board replacement Ruben was aware of the recall walked us through the process from inspection till the delivery. It was turned in for repair on the day that the bad storm came over the area with hail, Ruben called us immediately asking if it was possible to keep the car 1 more day because you had to bring the inventory into the shop for protection. we had no problem with this request he was very apologetic I let him know it was not his fault cant mess with mother nature. I would and will recommend your dealership to all my friends and Ruben as their service advisor More

Excellent Customer Service from my Servicde Consultant Glad to see that Jamie is back as my Service Consultant. She is, in my opinion, a true professional. Recommending services as needed and ensuring th Glad to see that Jamie is back as my Service Consultant. She is, in my opinion, a true professional. Recommending services as needed and ensuring that no unnecessary is ever done on my vehicle. She keeps my RX350 in top shape. More

Routine Maintenance I scheduled an appointment online and a loaner car to be brought to my work. Elisa Falcon took great care of me just as she usually does. She is also I scheduled an appointment online and a loaner car to be brought to my work. Elisa Falcon took great care of me just as she usually does. She is also courteous and professional. Jonathan brought me a loner car. He too was courteous and professional. Frank, who remembered me from a year ago, was friendly and professional. We have purchased three cars at this Lexus, from Micheal Green. We’ve always receive good service. That’s why we keep coming back. More

Overall rating of Lexus of Melbourne John Lohne has service all three of my Lexus'. John is the best, always making me feel welcome and appreciated. He is one of the two main reasons I John Lohne has service all three of my Lexus'. John is the best, always making me feel welcome and appreciated. He is one of the two main reasons I buy vehicles from Lexus of Melbourne. The other reason is I am waiting for Mr. Page, the owner, to come to my home at 4:00 am and cook eggs as he does in the Lexus of Melbourne TV commercial. Only kidding, I will only do business with this dealership. More

Excellent, no issues Everything went as planned, when there was additional work required I was contacted and it was explained. Car was ready when promised. Elisa provide Everything went as planned, when there was additional work required I was contacted and it was explained. Car was ready when promised. Elisa provides excellent Service. More

Exceptional service Prompt attention when you arrive Service representative ready to review your needs Able to access service history from other Lexus dealers, we are s Prompt attention when you arrive Service representative ready to review your needs Able to access service history from other Lexus dealers, we are snowbirds Completed on time First class customer lounge More