Lexus of Melbourne - Service Center

Good, Not Perfect I own a 2014 Lexus GX-460 purchased from this dealership. I expected the car to be highly reliable and paid for that, as all Lexus owners do. I am h I own a 2014 Lexus GX-460 purchased from this dealership. I expected the car to be highly reliable and paid for that, as all Lexus owners do. I am happy with the car. Since my service account was taken over by Elisa Falcon I have been happy with my relationship with my service manager. She is responsive ans enthusiastic and appears to have my satisfaction as a high priority. I cannot give a "5-star" rating at this point because on my most recent service call for the 60K mile service earlier this month, there was a small problem. I had previously received a recall notice for the passenger air bag (which is a real pain in the neck but I realize that thousands of cars of many makes had the same problem with Takeda bags). I scheduled the replacement to be taken care of that at the time of the 60K service and had a loaner car for the day. The appointment was later shifted by one day after the original date to allow for tech training (should really have been known further in advance). The service seemed to go well but a few days later I noticed my cell phone wasn't charging in the plug-in port and also the seat air cooling/heating lights were not functioning. I believed this was likely due to a blown fuse, perhaps during the air bag replacement. I called Elisa and she gave me an appointment for the following afternoon and the problem was promptly diagnosed and remediated. I credit Elisa for doing her level best but fault the service tech(s) for not noticing the problem before letting the car leave the original appointment and result in the inconvenience of a return visit. A minor problem, yes, but you expect the very best from Lexus (and usually get it), just not this particular time. More

Elisa Falcon and Lexus of Melbourne I returned after being out of town for about a month to find the pressure in my tires down, in addition my car was due for it’s 60,000 miles service. I returned after being out of town for about a month to find the pressure in my tires down, in addition my car was due for it’s 60,000 miles service. I called my go-to person at Lexus of Melbourne, Elisa Falcon, and she scheduled my car’s appointment that very afternoon. I was told it would take about two hours and I think I was actually out in a little over one hour. Elisa is efficient and quick and explains things to me in a way that makes it easy for me to understand. The service staff is second to none. I have come to appreciate so much the reliability(and luxury!) of a Lexus automobile. And I could not be more pleased with the service and staff of Lexus of Melbourne! More

Service John Lohne is the man!!! Give him the money. He performs at a superior level on every visit. He is extremely personable and I know I can trust him. John Lohne is the man!!! Give him the money. He performs at a superior level on every visit. He is extremely personable and I know I can trust him. More

Routine service As usual prompt expert care of my RX. John Lohne even went out of the way to fix something, that came up the day before, in the same time frame. As usual prompt expert care of my RX. John Lohne even went out of the way to fix something, that came up the day before, in the same time frame. More

No Surprises As usual, Steve Lasker was on schedule both for the appointment and ETA. I would come here even if there wasn't a seemingly endless supply of little As usual, Steve Lasker was on schedule both for the appointment and ETA. I would come here even if there wasn't a seemingly endless supply of little chocolate donuts. More

Great service Steve Lasker did an excellent job as a service representative. Communication and service performance was great! Dealership facilities are first clas Steve Lasker did an excellent job as a service representative. Communication and service performance was great! Dealership facilities are first class! This is my second visit and I remain impressed with the operation. More

Regular service Always there when we need you. We were able to make an appointment when it was convenient for us. Work was done in a timely way. Always there when we need you. We were able to make an appointment when it was convenient for us. Work was done in a timely way. More

Outstanding customer service!! Lexus of melbourne has the best Service consultant. Jaime Coates. She always makes me feel like a valued customer and makes sure I am well taken care Lexus of melbourne has the best Service consultant. Jaime Coates. She always makes me feel like a valued customer and makes sure I am well taken care of while I am at the dealership. The reason I drive a Lexus IS because of the excellent customer service. More

Experience exceptional Appreciated service and attention provided by Mr.Lasker. I have been a customer of Lexus of Melb since 2002. Each visit for service has been positive Appreciated service and attention provided by Mr.Lasker. I have been a customer of Lexus of Melb since 2002. Each visit for service has been positive and productive. More