Lexus of Melbourne - Service Center

Best Lexus Dealership I live in Orlando and chose to drive to Melbourne even though their are two Lexus dealerships closer to my home. I have talked with neighbors who hav I live in Orlando and chose to drive to Melbourne even though their are two Lexus dealerships closer to my home. I have talked with neighbors who have had their vehicles serviced at Lexus of Orlando and Lexus of Winter Park. I have also read customer reviews for many Lexus dealerships. The level of customer service at Lexus of Melbourne cannot be beat! I will continue to drive to Melbourne for scheduled services. The professionalism, service standards, and qualified technicians are the reasons I recommend Lexus of Melbourne to everyone. More

Service Dept Ruben Bustos provided great service, once again. Ruben quickly returned my call when I had an issue with a newly installed tire, accommodating my work Ruben Bustos provided great service, once again. Ruben quickly returned my call when I had an issue with a newly installed tire, accommodating my work schedule and getting me in that same day. Ruben always goes out of his way to ensure all my questions and concerns are answered and that all my service needs are completed as quickly and a conveniently as can be. More

Special Treatment I have been a Lexus of Melbourne customer for many years. The main reason I chose Lexus of Melbourne over other dealerships in Florida is because of I have been a Lexus of Melbourne customer for many years. The main reason I chose Lexus of Melbourne over other dealerships in Florida is because of the special treatment I receive when maintenance is required. Lexus of Melbourne comes to my home, picks up my vehicle and transports it to the dealership. I am always provided with a loaner vehicle. My car is serviced and returned to my home. Mike Retz, my Service Adviser is always completely professional and does not recommend services I don't need. The 2 Lexus vehicles I have purchased from Melbourne have given stellar performance. The performance of the Lexus coupled with the special treatment I receive from the dealership as well as Mike Retz are the reasons I will continue to be a Lexus of Melbourne customer. More

Great service We had 35000 mile service and it was determined that we needed new tires. Eliza was very patient while my husband and I discussed cost at doing this We had 35000 mile service and it was determined that we needed new tires. Eliza was very patient while my husband and I discussed cost at doing this at the time. We decided to go ahead and we were provided a courtesy car. Wonderful customer service and very happy with the expertise of the service department. Phenomenal!!! More

Continued overall excellence! After dealing with Lexus of Melbourne for more than a decade, nothing has changed except the location. It is a center of excellence, and the key to t After dealing with Lexus of Melbourne for more than a decade, nothing has changed except the location. It is a center of excellence, and the key to the service is, of course, the quality of the staff. John Lohne is the quintessential example of “customer service” and product knowledge has been a pleasure to work with over all these years. Peerless! More

Service Great! I would recommend this dealership to anyone! Jaime was great to work with and very professional in her presentation. Nicole was very ea Great! I would recommend this dealership to anyone! Jaime was great to work with and very professional in her presentation. Nicole was very easy to work with and very professional in her presentation! More

Excellent service experience Went in for 15k mile service. Service department also performed software upgrade for ECU sensor and refilled tires with nitrogen after I had to have Went in for 15k mile service. Service department also performed software upgrade for ECU sensor and refilled tires with nitrogen after I had to have one plugged the day before at a different service center. More

Relaxing Experience Working with Mike is always a very pleasant experience. He always explains the process and answers any questions I may have. The customer waiting area Working with Mike is always a very pleasant experience. He always explains the process and answers any questions I may have. The customer waiting area is very quiet and a great place to enjoy a cup of coffee while waiting. More

Excellent Best dealership I’ve ever visited and been a part of after purchasing a vehicle. It feels like family ever visit. The personal are friendly and very Best dealership I’ve ever visited and been a part of after purchasing a vehicle. It feels like family ever visit. The personal are friendly and very helpful. Jaime Coates in the service department is excellent!! More

Service visit My service visit was very efficient. I was checked in immediately and the car was even finished earlier than projected. The service adviser,Jaime, was My service visit was very efficient. I was checked in immediately and the car was even finished earlier than projected. The service adviser,Jaime, wasn’t happy with the way the car was washed and sent it back to be done better. More