Lexus of Melbourne - Service Center

Rattled I would like to take a moment and commend my service advisor, Elisa Falcon, and Scott in the service department for their recent assistance with my ca I would like to take a moment and commend my service advisor, Elisa Falcon, and Scott in the service department for their recent assistance with my car. My Lexus IS 250C is great but developed an annoying rattle in the rear passenger area. Elisa arranged service convenient to my schedule and Scott took the time to listen to the specific complaint, talked me through the process, and came up with a solution. It is great to have a reliable and efficient service department when you need one. More

Great service with a personal touch Lexus, Melbourne is an excellent place to have your Lexus serviced. Mike Retz been my service manager since 2004 and has always been there for me whe Lexus, Melbourne is an excellent place to have your Lexus serviced. Mike Retz been my service manager since 2004 and has always been there for me when I needed help. The service is professional and consistent and the waiting area is set up to make your time go by faster. I would highly recommend Lexus of Melbourne. My only negative feedback is that I wish they had not stopped the pick up and delivery service that I had been using since 2004. More

Above and Beyond Customer Service! We are so happy with Lexus of Melbourne.....from the process of purchasing our vehicle to the fantastic customer service we receive from Mike Retz! Al We are so happy with Lexus of Melbourne.....from the process of purchasing our vehicle to the fantastic customer service we receive from Mike Retz! Always professional and always goes above and beyond in taking care of our service needs! In addition, the atmosphere is so relaxing and the coffee machine is a delight. Thank you so much! More

friendly professional service I have brought my vehicle in for regular servicing since purchase and have always been treated in a professional and courteous manner.Waiting time min I have brought my vehicle in for regular servicing since purchase and have always been treated in a professional and courteous manner.Waiting time minimal More

John Lohne is the reason we come to Lexus of Melbourne John Lohne is a true professional. Over the many years of buying Lexus cars, despite living in Orlando, we travel to Lexus of Melbourne, John has be John Lohne is a true professional. Over the many years of buying Lexus cars, despite living in Orlando, we travel to Lexus of Melbourne, John has been our service rep for all those years. I trust that John will act in my best interest and thus he has earned my business. As long as John is there, I will continue to do all my business with Lexus of Melbourne. More

Service Dept. It has always been a pleasure to have been taken care of by John. He has maintained the car in good condition and promptly and has communicated any pr It has always been a pleasure to have been taken care of by John. He has maintained the car in good condition and promptly and has communicated any problems well. More

Professional service experience Over 5 years working with John Lohne. John is always professional, friendly and helpful experience during service appts. It is much appreciated. Tha Over 5 years working with John Lohne. John is always professional, friendly and helpful experience during service appts. It is much appreciated. Thank you John. More

Best service experience Steven Lasker, has great customer service qualities. He is pleasant to work with and quick to get answers for me. I hope I have the pleasure of alwa Steven Lasker, has great customer service qualities. He is pleasant to work with and quick to get answers for me. I hope I have the pleasure of always working with him in the service department. More

" Service Department." Elisa Falcon always provides outstanding customer service! Even when she is busy, Elisa makes you feel like a special customer.She is prompt, profes Elisa Falcon always provides outstanding customer service! Even when she is busy, Elisa makes you feel like a special customer.She is prompt, professional, and caring. Ms. Falcon makes me glad to be a Lexus of Melbourne client. More

Service for re-call EVERYTHING was done with customer satisfaction paramount!!!!! Appointment made easy, service completed in under time stated, and Steve was the consumm EVERYTHING was done with customer satisfaction paramount!!!!! Appointment made easy, service completed in under time stated, and Steve was the consummate profession. As a new Lexus customer, I am amazed with Lexus of Melbourne's Servise, and have let everyone know it. Keep up the extraordinary work. More