Lexus of Melbourne - Service Center

STEVE is professional and easy to work with . Awesome employ I enjoyed working with Steven . We purchased our Lexus one year ago. We needed to replace the air conditioning radiator for $1400. . And now it need I enjoyed working with Steven . We purchased our Lexus one year ago. We needed to replace the air conditioning radiator for $1400. . And now it needs new front tires for $1000 . We have only put 10k miles on the car. It’s be an expensive vehicle so far, I am thinking of getting rid of it before something else goes wrong. One other unbelievable expense was the dealership charged us $100 to put air/nitrogen in the front tire the day we purchased the car. That surprise me! I’m wondering how any customer would feel about paying $100 for 5 psi of air/nitrogen in a tire? I like the dealership and it’s people but stupid little nickel/dime stuff can hurt the internet ratings now a days. More

Sloppy overpriced service I brought in a Lexus RX300 2002 AWD for maintenance to Lexus of Melbourne in Florida. During replacement of the timing belt, an alternator bolt was br I brought in a Lexus RX300 2002 AWD for maintenance to Lexus of Melbourne in Florida. During replacement of the timing belt, an alternator bolt was broken - fine, expected on a 2002 vehicle. I was offered a choice of a remanufactured alternator or a new one - fair. In addition to requested work I was recommended to replace ignition coils and the throttle body - as cleaning did not resolve gas pedal sticking. The throttle body replacement was estimated at more than $2000. Refused. Found out that a remanufactured throttle body cost $227 plus $200 in labor. It seems that an honest facility should give options and potentially recommend an independent car shop - like the dealership did in case of the alternator - in case of an 18-year old car. Same for ignition coils, which go from $25 OEM. The next day after bringing the car home, I noticed that the coolant level was low - empty expansion reservoir and low in the radiator. One of the driving belts screeches at start up on a cold engine, poor polishing of the detailing. Several weeks later during rain noticed that the passenger side wiper gets caught on the windshield pillar - the wrong size 22" wiper was installed instead of a 21". Here is the main part. After consulting with a reputable car shop, I cleaned the throttle body myself - takes 30 minutes. The sticking is gone now. The toothbrush, used for my cleaning, was _black_ from soot. Does not seem that it should be that bad one week after the dealership cleaning. More

Most Excellent Service Experience As a long-time Lexus owner, the service we received from Elisa was the best I've ever experienced. She handled our challenging customer (family) dyn As a long-time Lexus owner, the service we received from Elisa was the best I've ever experienced. She handled our challenging customer (family) dynamics with expertise, grace and patience. If only you and all other service providers could clone her, the world would be a better place. Thank you Elisa. More

Excellent service and excellent service personelle. John Lohne is always a wonderful guy to deal with... Excellence in service and just a great human being who makes you feel comfortable and confident w John Lohne is always a wonderful guy to deal with... Excellence in service and just a great human being who makes you feel comfortable and confident while being a true pleasure to talk with. More

Speedy, professional, thorough and friendly. Always a pleasure when I am serviced at L of M. The facility is clean, neat and has a professional air. The waiting area is comfortable and appealing Always a pleasure when I am serviced at L of M. The facility is clean, neat and has a professional air. The waiting area is comfortable and appealing. The coffee is fresh and welcome! More

Great service This is my first Lexus, a certified preowned vehicle. The special attention received as a service customer is exceptional. As a working professional, This is my first Lexus, a certified preowned vehicle. The special attention received as a service customer is exceptional. As a working professional, I feel accommodated and pampered. I should also note that it is so nice to have an assigned service representative, which is unique. Elisa Falcon, my service rep, not only recognizes my needs and busy schedule, but is also personable. This might sound silly, but having such a positive experience ensures that I take the best care of my car. A win win!! More

Great Service The best service you could ask for. This is our second Lexus and we have always utilized Lexus of Melbourne for our service and sales needs. Keep up The best service you could ask for. This is our second Lexus and we have always utilized Lexus of Melbourne for our service and sales needs. Keep up the good work. More

Excellent Service Very helpful and knowledgeable. Elisa is very nice and so courteous. Very nice dealership. Customer is number 1, great seevice. Thank you very much. B Very helpful and knowledgeable. Elisa is very nice and so courteous. Very nice dealership. Customer is number 1, great seevice. Thank you very much. Bye More

Happy Lexus Owner I was in for the car's first service. Pretty simple stuff. Yet, I was impressed with Ruben's attentiveness, courtesy and professionalism. This is a I was in for the car's first service. Pretty simple stuff. Yet, I was impressed with Ruben's attentiveness, courtesy and professionalism. This is a top of the line Lexus dealership. More

Top Notch Service A simple oil change in my 2008 revealed additional repairs were needed. The thorough inspection saved me a breakdown later. Service Provider Elisa Fa A simple oil change in my 2008 revealed additional repairs were needed. The thorough inspection saved me a breakdown later. Service Provider Elisa Falcon advised immediately and repair options were put into place immediately. Elisa was terrific - well versed in the needed repairs and the time it would take. I would highly recommend Elisa. She is stays on top and keeps you advised. More