Lexus of Melbourne - Service Center

Elisa Falcon customer service is by far the best On my last service appointment Elisa Falcon went the extra mile by inspecting my car personally. When she noticed that they had missed some spots on On my last service appointment Elisa Falcon went the extra mile by inspecting my car personally. When she noticed that they had missed some spots on my car from the wash. I am so thankful that there are still people like Elisa Falcon to watch my back. I can not say enough great things about Elisa Falcon only with her caring attitude she should be running the service department because she gives a new meaning to the words Great Customer Service. Elisa Falcon is the only reason I drive out of my way to have both my wife's and my cars serviced at Lexus of Melbourne. Thank you, Rick and Helda. More

10,000 mile service Steven made it very easy and accommodating! Staff in the service department very friendly and professional. Steven even provided me with a ride to and Steven made it very easy and accommodating! Staff in the service department very friendly and professional. Steven even provided me with a ride to and from avenues so I wouldn’t have to sit in the lobby and wait. More

Great service Waited for my car to be serviced and had a wonderful time. Elisa is very kind and always so happy. The lounge is kid and pet friendly so we made ourse Waited for my car to be serviced and had a wonderful time. Elisa is very kind and always so happy. The lounge is kid and pet friendly so we made ourselves comfortable :) More

Great service The service department is great. I have been servicing my vehicle at Lexus of Melbourne for the last 5 years. Work is done on time and they don’t try The service department is great. I have been servicing my vehicle at Lexus of Melbourne for the last 5 years. Work is done on time and they don’t try to up-sale you maintenance work. More

45K Plus Battery I took my wife's car in for service and was impressed with the service and professionalism of Steven Lasker. Interestingly we had a battery replaced I took my wife's car in for service and was impressed with the service and professionalism of Steven Lasker. Interestingly we had a battery replaced by AAA recently and the service department noticed they had put in the wrong voltage. Can't thank you enough for your attention to details! More

Always excellent service at Lexus of Melbourne I have owned my Lexus for 3 years and wouldn't want to go anywhere else. It's always a stress-free experience when getting service done from the very I have owned my Lexus for 3 years and wouldn't want to go anywhere else. It's always a stress-free experience when getting service done from the very comfortable lounge to the ease at getting a ride to and from home while I wait. In addition, I enjoy the free car washes and how quickly staff performs them. More

Excellent service. Air Conditioner failed. Steve was able to get me in, tech's analyzed the problem, parts were ordered and service was completed in a very timely manner Air Conditioner failed. Steve was able to get me in, tech's analyzed the problem, parts were ordered and service was completed in a very timely manner. The courtesy car was excellant. Appreciate the outstanding service I received. More

Friendly and professional I just purchase a LX350, my fist Service, and i got Steven Lasker take care, his do awesome job, and very friendly. Thank you very much Steven. I just purchase a LX350, my fist Service, and i got Steven Lasker take care, his do awesome job, and very friendly. Thank you very much Steven. More

Friendly & respectful. This visit went very well. I arrived for a routine oil change and they included a full inspection of the vehicle. The service was outstanding and alwa This visit went very well. I arrived for a routine oil change and they included a full inspection of the vehicle. The service was outstanding and always been treated with the utmost of care. The place is very reliable. More

Recent service experience As always, the team at this dealership greets you 1st class with friendliness, takes pride in workmanship and when you step away, keeps you well infor As always, the team at this dealership greets you 1st class with friendliness, takes pride in workmanship and when you step away, keeps you well informed. I had to schedule a service, detailing my vehicle and given precise timing just how long they would need it. Offered top of the line loner car all for my convenience while my vehicle was being taken care of. Steve Lasker takes the time to be personal yet extremely efficient in the handling of all details. My checkout was smooth sailing and as I stepped into my Lexus to go home, I felt just like I did when I first bought it, gorgeous like new vehicle. More