Lexus of Melbourne - Service Center

First oil change and question about a rear sensor John and Carl in service we’re both professional and concerned. The RX 350 was not purchased at Melbourne Lexus. John and Carl are helping us rectify John and Carl in service we’re both professional and concerned. The RX 350 was not purchased at Melbourne Lexus. John and Carl are helping us rectify the problem. My wife and I will be loyal customers from now on. More

GREAT customer service! Rubin Bustos is fantastic to work with. He scheduled my vehicle for service and handled my concerns with excellent customer service and professionali Rubin Bustos is fantastic to work with. He scheduled my vehicle for service and handled my concerns with excellent customer service and professionalism . While I was waiting, I asked to speak with someone regarding an extended warranty on my vehicle. I spoke to someone there several months ago, but did not get clear answers and had not purchased a plan. Rubin introduced me to Nicole DeVos who is also an excellent employee. She answered all of my questions with extended knowledge of the service plans available through Lexus. Thank you both for making my experience a pleasant one! More

10000 mile service I was very pleased with the service visit. Everything was efficient from setting the appointment, dropping the car off, having a loaner car available I was very pleased with the service visit. Everything was efficient from setting the appointment, dropping the car off, having a loaner car available and picking up my car after service was completed. More

First time service appointment Steve was Very friendly efficient and fast wouldn’t hesitate to recommend Lexus of Melbourne great experience. Will be back for next scheduled servic Steve was Very friendly efficient and fast wouldn’t hesitate to recommend Lexus of Melbourne great experience. Will be back for next scheduled service appointment. More

Service replacement Battery and fix paint Was able to get service which was not schedule and since vehicle was in for battery replacement had some scratches fixed and buffed out. service was Was able to get service which was not schedule and since vehicle was in for battery replacement had some scratches fixed and buffed out. service was completed quickly while I waited since this was unscheduled. Great Job and paint was perfect ! More

Purchase of a Lexus We have had our Lexus for over a year and have been very happy with our purchase. From the Sales folks to the Service team we have experienced nothin We have had our Lexus for over a year and have been very happy with our purchase. From the Sales folks to the Service team we have experienced nothing but courteous and professional staff at Lexus of Melbourne. I highly recommend these folks if you are interested in buying Lexus. More

Great Service The service department was convenient and accommodating to my schedule. They communicated the necessary repairs needed and explained details about the The service department was convenient and accommodating to my schedule. They communicated the necessary repairs needed and explained details about the recall as well as provided a loaner vehicle. More

Great service I don’t live very close to the dealership, so I find it very convenient that I can have a loaner driven to my work and the driver takes my car to the I don’t live very close to the dealership, so I find it very convenient that I can have a loaner driven to my work and the driver takes my car to the dealership for service (and a car wash). Then the driver drives my car back and picks up the loaner. Very convenient. Service manager Mike Retz does a great job. More

GOOD SERVICE WITH GOOD EXPLAINATION AND SATIFACTORY RESULTS gGOOD SERVICE WITH PROPER EXPLAINATION AND SATIFACTORY RESULTS WHERE FEEL LIKE rRECOMMENDING OTHERS. wHATEVER STEVEN HAS RECOMMENDED TO GET DON gGOOD SERVICE WITH PROPER EXPLAINATION AND SATIFACTORY RESULTS WHERE FEEL LIKE rRECOMMENDING OTHERS. wHATEVER STEVEN HAS RECOMMENDED TO GET DONE WAS REALLY NECCESARY ACCORDING TO HIS OPION AND FOR MY SAFTY AND I THANK HIM FOR THAT. More

60K Service Ruben answered my call inquiring about 60K service for my 2013 Lexus 450RXh. He was thorough in explaining 'required' per manual, and 'optional' nice Ruben answered my call inquiring about 60K service for my 2013 Lexus 450RXh. He was thorough in explaining 'required' per manual, and 'optional' nice to add, and quoted service cost for both. He set up service date/time, received me well, arranged for a 'loaner' car, and called me back when the work was completed. Car was vacuumed from inside and wash cleaned from outside, and batteries were replaced in car keys. What impressed me about Ruben - pleasing and professional mannerism, transparency in giving information to customer and let customer make the choice (not pushy), and willingness to do a bit more than promised. Lexus at Melbourne gets credit for staffing persons like Ruben and continued service like this can retain me as a long term customer as I begin long term retirement stay in Melbourne. More