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Lexus of Melbourne - Service Center

Viera, FL

4.6
769 Reviews

769 Reviews of Lexus of Melbourne - Service Center

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October 11, 2019

5000 mile service Purchased new Lexus in June and had car’s first service and was impressed with Steve’s attentiveness and curtesy towards me, made me feel comfortable More

by Ray62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Oct 14, 2019 -

Lexus of Melbourne responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Melbourne! We look forward to your next visit! Take care!

October 08, 2019

Jaime was very helpful. She arranged for a nice rental and my car was serviced quickly. Prior to my departure and upon my return, she answered all of my questions thoroughly. She is always friendly. More

by Kimberly H
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Coates-Gantt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2019 -

Lexus of Melbourne responded

Kimberly, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 08, 2019

Jaime is customer friendly We have always had a positive experience with Jaime when we had our car serviced. Everyone at the Viera Lexus has been a pleasure to work with. More

by Lexus350
Recommend Dealer
Yes
Employees Worked With
Jaime Coates-Gantt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Singer
Oct 09, 2019 -

Lexus of Melbourne responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

October 04, 2019

Super super friendly Mike in the service department is top notch remembers me and my vehicle. The pick up and loaner service is always special as it saves me time and gives me the opportunity to try lates More

by Jmorgan
Recommend Dealer
Yes
Employees Worked With
Bob McGivney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hoye, Mikel Retz, Rachel Webb
Oct 09, 2019 -

Lexus of Melbourne responded

Thank you for sharing your response to Mike's outstanding customer service! We value your business and look forward to your next visit! Take care!

October 04, 2019

Recall Service I had a recall service performed and made an appointment on line. I did not expect the service to take 4 hours, but John Lohne took over and made it h More

by beesag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : FRANK LEE
Oct 09, 2019 -

Lexus of Melbourne responded

Beesag, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.c

October 04, 2019

Accommodating and Friendly When I drop my car off for service it is done in a timely manner. I enjoy working with John Lohne he always takes care of me and goes out of his wa More

by vegaspuppy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2019 -

Lexus of Melbourne responded

We are pleased to hear John always provides you with satisfactory service! Until the next time we meet, take care!

October 02, 2019

Impressed, As Always Yesterday was the first scheduled service on my 2019 Lexus NX300h. I was impressed by John's thoroughness and attention to detail regarding my first More

by PhysicsGuru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hoye, Mikel Retz
Oct 03, 2019 -

Lexus of Melbourne responded

Hello, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

September 29, 2019

Service dept Steven Lasker is a great service manager. He gives 110 % every time I come in. You have a great manager. He makes the customer feel special. More

by Viking 20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Singer, Steven Lasker
Oct 03, 2019 -

Lexus of Melbourne responded

We're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

September 29, 2019

Service on vehicle The service and flexibility was outstanding. Steven Lasker was friendly and polite and worked within my budget. He made sure that I received value f More

by deremeej
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
Oct 03, 2019 -

Lexus of Melbourne responded

Here at Lexus of Melbourne, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

September 28, 2019

Love your team. I am very happy with my salesperson and service person. Both Alex Colon and Steve Lasker always treat me so well. They make me feel like a special c More

by JoAnne s.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Colón
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Lasker
Oct 03, 2019 -

Lexus of Melbourne responded

Joanne, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Lexus of Melbourne and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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