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769 Reviews of Lexus of Melbourne - Service Center
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September 21, 2024
The Lexus of Melbourne Service Department exemplifies traditional work ethic by standing by their word, doing what they say and completing each task with pinpoint accuracy and benchmark setting excellenc traditional work ethic by standing by their word, doing what they say and completing each task with pinpoint accuracy and benchmark setting excellence. Without exception, each professional is a 'true' subject matter expert on every vehicle they service constituting a level of peace of mind that is simply without peer in the automotive industry. More
by pv
Employees Worked With
June 28, 2024
Went to see Mandy due to a warranty issue with my Lexus and she was so rude. When I asked her why she was banging her finger on the paperwork and being snarky she literally stomped out of her office and st and she was so rude. When I asked her why she was banging her finger on the paperwork and being snarky she literally stomped out of her office and started yelling for someone named Sean. Sean came running to her with open arms as she was throwing a fit outside the office door, saying “Sean, she said I’m being Snarky”… I felt like I was at a daycare. I couldn’t believe the behavior from this so-called adult. She literally had a tantrum because she was called out for being rude. This dealership really needs to reevaluate their employees. Neither her nor Sean McGee were helpful and they were both very rude. Do yourself a favor and avoid Lexus of Melbourne and go to a dealership that’s more professional. I paid for a warranty through them when I purchased my vehicle and it clearly has the expiration date and the expiration miles right on it but yet they’re telling me that it was a mistake and the miles and date are wrong so they will not honor it… So this caused me to look through all my paperwork and I realize that I was also charged in the past for services that was supposed to be covered by the warranty I bought from them… When I brought that to their attention I was offered a credit for their dealership. Why do I need a $600 credit at a dealership? Should I hope something goes wrong on my car so I have something to spend it on or should I buy $600 in Lexus hats and Keychains…. This place is pretty shady, They’re all nice and smiles when they’re trying to get you to sign on the dotted line for $4000 in warranties but when it comes to using them its’s a different story. I love my Lexus and I’ve been driving one for years but this dealership with their shenanigans gives Lexus a bad name…. More
by June
Employees Worked With
Sean McGee , Mandy Patterson
May 10, 2024
I have bought a number of cars from this dealer and have been very satisfied with car and service up to niw The previous service manager Mike Retz was best ever Year ago the previous owner had a promotion been very satisfied with car and service up to niw The previous service manager Mike Retz was best ever Year ago the previous owner had a promotion called “Tires fir Life” It was attractive and it made me select this dealer But recently when I tried to take advantage if this as I had purchased my car soecifucallybwhike this promotion was on and my contract said TirecForcLife What I had nit realized wasvtgatbtgerecwerecso sans legal requirements this was in fact a scam I am disappointed new management did nit hinir the old Tires for Life origram thought u was getting It was a poor business decuduin I didn’t soeak withmienerbMr Page but a nuce lady sales manager who made the bad decision More
by HSEGALAS
Employees Worked With
April 09, 2024
This is the best dealer, service is great too! I never used to use the service at a dealership but now I wouldn’t go anywhere else. Lewis Russo is top notch. I never used to use the service at a dealership but now I wouldn’t go anywhere else. Lewis Russo is top notch. More
by Melissa
Employees Worked With
Lewis Russo
March 28, 2024
The friendly smile at front desk, the best salesman! And attention given Us was Great And attention given Us was Great More
by Norton7zweber
May 29, 2023
We were heading to St Louis when right front tire exploded and we needed a toe to Melbourne Lexus. Tire fixed within two hours and we were on our way. Minor damage to car exploded and we needed a toe to Melbourne Lexus. Tire fixed within two hours and we were on our way. Minor damage to car More
by Eernst3
Employees Worked With
April 29, 2023
We were so pleased when we came in for our 10,000 mile service. John Lohne was so easy to work with and we appreciated the courtesy car. Everyone there was kind and courteous. service. John Lohne was so easy to work with and we appreciated the courtesy car. Everyone there was kind and courteous. More
by Broadhurstl
Employees Worked With
March 06, 2023
My advisor, Christine, was fabulous. We were taken care of and felt like we were in good hands. The detailer, Jeff, did a great job cleaning my car. Such a positive experience! We were taken care of and felt like we were in good hands. The detailer, Jeff, did a great job cleaning my car. Such a positive experience! More
by chicks0271
Employees Worked With
Jason Schwadel helped TREMENDOUSLY to get us set up with a great experience. , Kristine Pelletier
March 06, 2023
John Lohne was terrific the driver Ernie was very good and the service was excellent and the service was excellent More
by Mjzimmer2018
Employees Worked With
