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Lexus of Melbourne
Viera, FL
2,659 Reviews
Here at Lexus of Melbourne we're committed to providing you the best luxury car-buying and servicing experience possible. Our dedication to your complete satisfaction is more than just a slogan; it's the only way we do business. From the moment you visit our Melbourne-area dealership you can expect to be treated with respect, integrity and honesty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,659 reviews
June 28, 2024
Went to see Mandy due to a warranty issue with my Lexus and she was so rude. When I asked her why she was banging her finger on the paperwork and being snarky she literally stomped out of her office and st and she was so rude. When I asked her why she was banging her finger on the paperwork and being snarky she literally stomped out of her office and started yelling for someone named Sean. Sean came running to her with open arms as she was throwing a fit outside the office door, saying “Sean, she said I’m being Snarky”… I felt like I was at a daycare. I couldn’t believe the behavior from this so-called adult. She literally had a tantrum because she was called out for being rude. This dealership really needs to reevaluate their employees. Neither her nor Sean McGee were helpful and they were both very rude. Do yourself a favor and avoid Lexus of Melbourne and go to a dealership that’s more professional. I paid for a warranty through them when I purchased my vehicle and it clearly has the expiration date and the expiration miles right on it but yet they’re telling me that it was a mistake and the miles and date are wrong so they will not honor it… So this caused me to look through all my paperwork and I realize that I was also charged in the past for services that was supposed to be covered by the warranty I bought from them… When I brought that to their attention I was offered a credit for their dealership. Why do I need a $600 credit at a dealership? Should I hope something goes wrong on my car so I have something to spend it on or should I buy $600 in Lexus hats and Keychains…. This place is pretty shady, They’re all nice and smiles when they’re trying to get you to sign on the dotted line for $4000 in warranties but when it comes to using them its’s a different story. I love my Lexus and I’ve been driving one for years but this dealership with their shenanigans gives Lexus a bad name…. More
by June
Employees Worked With
Sean McGee , Mandy Patterson
June 20, 2024
Bob went looking for exactly what I was looking for and found just that NX. He kept me informed and up to date, and did his best to calm my impatience. Historically, Bob has checked several times a year on found just that NX. He kept me informed and up to date, and did his best to calm my impatience. Historically, Bob has checked several times a year on my satisfaction with both my car and Lexus of Melbourne. Bob certainly does know the value of customer satisfaction. I would not only recommend Lexus of Melbourne to anyone but specifically recommend Bob when looking for a new car. More
by Bill@Melb
June 20, 2024
Had a great experience with Rob Lamarr. Took very good care of us. The process was quick and smooth from start to finish. And exceptional follow up! Thanks Lexus of Melbourne! Took very good care of us. The process was quick and smooth from start to finish. And exceptional follow up! Thanks Lexus of Melbourne! More
by KatieJ
June 16, 2024
Bob was exceptional throughout our five-month car search. His patience and dedication never wavered, even as we changed our minds and shopped other dealerships. He went above and beyond, tracking down the pe His patience and dedication never wavered, even as we changed our minds and shopped other dealerships. He went above and beyond, tracking down the perfect car from another state to meet our needs. Truly a five-star experience! More
by Ninasal.pr
Employees Worked With
June 13, 2024
Always great service from Rob Lamarr, John Lohne and Lexus of Melbourne. My sixth Lexus! All GREAT vehicles! Lexus of Melbourne. My sixth Lexus! All GREAT vehicles! More
by saxo
June 11, 2024
We have known Rob LaMarr for years. This was the first time purchasing a Lexus. Rob was very helpful in helping us decide which SUV would fit our needs and finding the color scheme we This was the first time purchasing a Lexus. Rob was very helpful in helping us decide which SUV would fit our needs and finding the color scheme we wanted. He explained in detail the safety features of the vehicle we took for a test drive. We fell in love with the RX350. Rob showed us the service department and the waiting area and the complimentary refreshments that they provided. It was extremely clean. They are top notch in the sales department and we feel that the service department will be also. Looking forward to a future relationship with Lexus of Melbourne. More
by Paw
Employees Worked With
June 11, 2024
Evan is a very good representative for Lexus. He is very professional and very knowledgeable of your autos and he was very helpful to me in securing the right auto to fit my needs! He is very professional and very knowledgeable of your autos and he was very helpful to me in securing the right auto to fit my needs! More
by Billhk
June 08, 2024
From the time I ordered my NX350 AWD Luxury, to the time he called and said it was here (about 8 weeks) Miguel Tejada held my hand and put up with my neurotics. He then graciously handed me off to the extr he called and said it was here (about 8 weeks) Miguel Tejada held my hand and put up with my neurotics. He then graciously handed me off to the extremely capable and equally attentive Evan Page in Sales to take it home. What a fantastic pair of young men to deal with. To top it all off, my wife and I get handed off to the Finance Manager, Mandy Patterson, who was probably the most positive person of the bunch to finish the paperwork...if you want the best car buying experience of your life, go see this trio of young professionals and you won't be disappointed. This is what car buying was meant to be like!!!!! I won't go anywhere else... More
by Jim Ordway
June 08, 2024
Rob LaMarr and the Melbourne team provided exemplary service/assistance. I'll be a customer for life. service/assistance. I'll be a customer for life. More
by Scott@hornby.law
June 06, 2024
Very easy to work with. Got us exactly 3we were looking for. Thank you very much. Got us exactly 3we were looking for. Thank you very much. More
by Dwightdavies
Employees Worked With
