Lexus of Melbourne

Brought Vehicle in with cracking that is occurring on dash in a 2004 RX330. I bought the car from a lexus dealership, I have had the car serviced at a Lexus dealership in Charlotte, NC (Hendrick) before dash in a 2004 RX330. I bought the car from a lexus dealership, I have had the car serviced at a Lexus dealership in Charlotte, NC (Hendrick) before recently moving here. Interesting a customer in the cube next to the service director I spoke to, approached me and said she was having the same problem. She said they wouldn't do anything but offer to discount replacement by 20%. I dealt with James the service manager and left pissed with him more than the problem. They took pictures (expected), asked where I bought car, where had all the maintenance done, etc. What did this have to do with the problem that was visually evident? Yet, it was at Lexus dealerships, what could they say??? James the service manager definitely lacks people skills. In fact, he hides from customers to avoid dealing with them. This experience was shocking compared to the service I received from the other two Lexus dealerships I have dealt with in the past. If you are considering buying Lexus, first do your homework. Club Lexus forum has 16 pages of know dash cracking problems. Lexus knows this is an issue. I was offered a new dash for 1/2 the cost, my cost of $900. What a joke. My car is in excellent condition, always maintained. I was planning on purchasing a new car in the next 6 months. I have moved up the search. I CANNOT deal with this service department, therefore have decided not to buy another Lexus. Sad as I had not even considered another brand. I want a dealership to WANT my business. A dealership who cares if I am a lifetime customer. A dealership with a professional service manager. Lexus of Melbourne you need another service manager if you want to keep customers. Infinite, here I come. More

2007 ES350 stereo takes about a minute for each CD to eject. This on the heels of a sunroof coming off the track and a grill that fell off. I was told several weeks ago that the stereo would be replace eject. This on the heels of a sunroof coming off the track and a grill that fell off. I was told several weeks ago that the stereo would be replaced upon receiving replacement. Three weeks later the service consultant won't return calls or emails about this. More

I have serviced both my '05 RX330 and my '02 ES330 since 2002. I purchased both of these vehicles from this dealership. I drive from Orlando for the short services and I am always given a loaner Lexus. For 2002. I purchased both of these vehicles from this dealership. I drive from Orlando for the short services and I am always given a loaner Lexus. For the major services, 30K, 60K, etc. They will send someone to pick up my car and leave me with a loaner. Services are done very well and the car is always washed after the service. If they find an unexpected problem, not covered by warranty they will always contact me, explain what is wrong and the cost associated with the repair. They promised "tires for life" if the car is serviced by them. They put new Michelin tires on my ES300 at both 25K and 50K and I paid only for mounting and balancing. The RX will be going in for a 30K service and will be ready for new tires. I have and will continue to recommend this dealer to my friends. More

I have serviced both my '05 RX330 and my '02 ES330 since 2002. I purchased both of these vehicles from this dealership. I drive from Orlando for the short services and I am always given a loaner Lexus. For 2002. I purchased both of these vehicles from this dealership. I drive from Orlando for the short services and I am always given a loaner Lexus. For the major services, 30K, 60K, etc. They will send someone to pick up my car and leave me with a loaner. Services are done very well and the car is always washed after the service. If they find an unexpected problem, not covered by warranty they will always contact me, explain what is wrong and the cost associated with the repair. They promised "tires for life" if the car is serviced by them. They put new Michelin tires on my ES300 at both 25K and 50K and I paid only for mounting and balancing. The RX will be going in for a 30K service and will be ready for new tires. I have and will continue to recommend this dealer to my friends. More