Lexus of Melbourne

Our Lexus experience I was grateful for Kaitlyn talking to me when I called the Service Dept. to cancel my service appointment today. I thought I had to cancel after I di I was grateful for Kaitlyn talking to me when I called the Service Dept. to cancel my service appointment today. I thought I had to cancel after I discovered that the key fob battery of my husband's 2010 ES 350 was dead. She talked me through the process of getting into the car and starting it by an alternate method that I was not aware of. I was able to keep my appointment because of her expert help. And it was really important to keep that appointment today because our daughter is due to deliver a baby at any moment, and we can't be without a car now!! Thanks, Kaitlyn! When I arrived at the dealership service dept., it was so nice that someone greeted me right away, since I was hesitant to turn off the car...since the key fob wasn't working and I didn't know if that would be a problem again. The young man greeting me was very courteous and reassuring, guiding me inside and taking car of my car. I appreciated the help John Lohne gave me then. He got my car into service quickly for its regular oil change and maintenance check. John also advised me re a concern I had about a small nick in our windshield, due to flying debris on the highway. He came out and looked at the windshield with me and suggested what company to call to get it fixed and why that was necessary to prevent potential problems in the future. I was glad for his advice. When I returned to pick up the car, John had installed a new battery in the key fob. I really appreciated that too. Thanks, John! My husband and I have been so pleased with our car purchases at Lexus last year. DeWayne Carter was the super salesman who found us 2 cars to purchase within a few weeks. We had given DeWayne our desired specifications, and he found us 2 great cars - both beautiful certified low-mileage cars - 2009 ES and 2010 RX. It was really easy and painless car shopping with DeWayne as our salesperson. He made the process both a quick and pleasant one for each car. We have loved driving both of our cars. Thanks, DeWayne! More

Lexus of Melbourne I've been a Lexus of Melbourne extremely satisfied customer since 2006 and I'm happy to say that today's purchase re-affirmed that status! Thanks to T I've been a Lexus of Melbourne extremely satisfied customer since 2006 and I'm happy to say that today's purchase re-affirmed that status! Thanks to Tom, Nicole, Steve, Don and Owner, T.R. at Lexus of Melbourne I got precisely the vehicle that I wanted at the price point that I set. A very pleasant experience with knowledgable professionals who went above and beyond to meet my desires and to keep me informed throughout the process. Thanks to all! and Blessings! More

MaLinda Ciener John Lohne has been my service coordinator at Lexus for over 4 years. He is always helpful and courteous and great in accommodating my schedule. John Lohne has been my service coordinator at Lexus for over 4 years. He is always helpful and courteous and great in accommodating my schedule. More

Lexus of Melbourne I am always happy with the service staff at Lexus of Melbourne. I've had nothing but good success. John has been fantastic to work with, and he always I am always happy with the service staff at Lexus of Melbourne. I've had nothing but good success. John has been fantastic to work with, and he always has good advice for me. I will always come back, and I will buy my next vehicle here. More

John Lohne John has been my service consultant for a number of years. He always responds immediately to my e-mails and works to set up appointments for my visit John has been my service consultant for a number of years. He always responds immediately to my e-mails and works to set up appointments for my visits to the dealership. He advises me as to what is recommended and needed as far as service required. I value his recommendations. More

A satisfied customer As I was thinking about trading my ES 350 Lexus in for the same Model,color and style it did hardly take any time for Mr.Coppola to find just what I w As I was thinking about trading my ES 350 Lexus in for the same Model,color and style it did hardly take any time for Mr.Coppola to find just what I was looking for and I am very pleased with the way my "new car" handles and the improvements/changes that this newer Model has.Thank you very much JSchumm More

Service experience Lexus of Melbourne I have purchased 6 cars from this dealership and I have been pleased with the quality of service and performance of each of the cars. John Lohne has I have purchased 6 cars from this dealership and I have been pleased with the quality of service and performance of each of the cars. John Lohne has been great to work with. He very quickly returns my email requests for service, is professional, courteous, and oversees the work in a timely manner. My ES lease is expiring in 12 months and I will be purchasing another Lexus from this dealership. I would give John Lohne and the dealership an unqualified endorsement. More

Service Purchased my GX 470 nine years ago fro Lexus of Melbourne. The service is up and beyond what you might get anywhere else. Have not gone to another Dea Purchased my GX 470 nine years ago fro Lexus of Melbourne. The service is up and beyond what you might get anywhere else. Have not gone to another Dealer in the nine years. Also would like to say that John Lohne Service Consultant is the BEST. More

Excellent I have never received bad service at any Lexus shop. Any garage can do an oil change as I was doing this time, but they would never check everything e I have never received bad service at any Lexus shop. Any garage can do an oil change as I was doing this time, but they would never check everything else that needs to get done. This time I needed tires, that was bad due to under inflation. John explained to me how important it is to check at least once a month, and when I told him I don't know how, he offered to do it for me if I only stop by ? WOW that's a service I never expected. I feel safer in my car knowing everything is taken care of. Best Regards EvaLena More

John Lohne I have had John Lohne as my service coordinator for several years. He has always been courteous, on time, respectful and thorough. As a woman, it is I have had John Lohne as my service coordinator for several years. He has always been courteous, on time, respectful and thorough. As a woman, it is most important to have a car service coordinator that you can trust. More