Lexus of Melbourne

Every time I go in John is terrific John Lohne has been taking care of me and my 2004 Lexus rx 330 for as long as i can remember. He is always on top of what I want to know and explains John Lohne has been taking care of me and my 2004 Lexus rx 330 for as long as i can remember. He is always on top of what I want to know and explains everything completely. The quality of the vehicle and the quality of the service team headed by John are the reason I will contnue as a Lexus customer. More

Exceptional Service at Lexus of Melbourne John Lohne expedited our complicated repair so that we could get back on the road on schedule. He provided a loaner without being asked. He treated me John Lohne expedited our complicated repair so that we could get back on the road on schedule. He provided a loaner without being asked. He treated me with respect and did not act inconvenienced because of my spur of the moment call. The dealership was well appointed, clean and extremely efficient. They went to great lengths to acquire an uncommon part in order to complete the repair in a timely fashion. I shall return to this dealership when in the area for all of my service needs. More

Unhappy buying experience I ordered a new RX Hybrid in January with some special features. The then-Sales Manager was confident that it would arrive before we left Florida on I ordered a new RX Hybrid in January with some special features. The then-Sales Manager was confident that it would arrive before we left Florida on May 1 for our summer home, and promised to deliver it to our Northern address at the dealership's expense if it didn't, since we planned to drive it north and leave our other car in Florida. Well, it didn't arrive until mid May, after we had driven home in the other car. When the car finally arrived and I inquired about the shipping arrangements, the new General Manager refused to honor the commitment. He insisted that the only way that I could get the car that I had ordered was to ship it North at my expense (or go down to Florida at my expense and drive it North). I like the car, but that is to the credit of the manufacturer, not the dealer. So, if I were you, I'd use caution in sales transactions. In contrast, I've been satisfied with the service department for my older Lexus. More

Great customer service John Lohne at Lexus of Melbourne is terrific. He had me in and out in a fast and friendly manner. While my vehicle was being serviced I was able t John Lohne at Lexus of Melbourne is terrific. He had me in and out in a fast and friendly manner. While my vehicle was being serviced I was able to look around the showroom without being hawked by sales people. The customer waiting area is warm and comfortable. I will use them again because of John and his great service department. More

Excellent Experience at Lexus of Melbourne After considering several other brands and dealers I settled on a Lexus ES 350 at Lexus of Melbourne. Kevin Dardano was patient with my wobbling on a After considering several other brands and dealers I settled on a Lexus ES 350 at Lexus of Melbourne. Kevin Dardano was patient with my wobbling on and off on whether to buy the ES or just keep my Camry. But I was unable to get the ES and the LoM dealership out of my mind. When I finally got serious today, Kevin Dardano was out sick so Tom Hakimi graciously assisted me in making my selection today between two very similar ES 350 CPOs. He accompanied me on a short get-acquainted test drive before reaching a final decision and then a longer one after agreeing on the purchase. He then walked me through paper work explaining it as we went and then introducing me to Service Consultant Brian Toker and Financial Services Manager Steven Trentadue who again walked me through the paper work in his area. Steven explained the various Service Plans thoroughly and that led to my decision to purchase one that seems like a good value. The whole experience was very refreshing after dealing for many years at lesser dealerships. LoM has a terrific layout with everything immaculate. I particularly enjoyed being able to admire my new (to me) car while it was being prepped for delivery through the window just behind Steven. I have nothing but praise for the management and staff at Lexus of Melbourne. Thank you very much. John R. Ledman More

Service I left a msg for john to call me back and he called immediately. Set up my appt and from the time I entered the dealership until I left everything was I left a msg for john to call me back and he called immediately. Set up my appt and from the time I entered the dealership until I left everything was handled in a professional manner. The waiting room is huge and nicely laid out and john explained what service I needed and the service time was done in an expeditious manner. More

No title I am always pleased to visit Lexus for my weekly complimentary car wash and my less frequent visits for service. The service is good and the wait tim I am always pleased to visit Lexus for my weekly complimentary car wash and my less frequent visits for service. The service is good and the wait times reasonable. In addition, the lounge is very comfortable and, in case I forget my own, the reading material is varied and interesting. And ..... in true Southern vernacular, "the food ain't bad, either!" More

Great Service at Lexus of Melbourne I purchased my GS form this dealership 12 years ago and I have always been pleased with my experience there. Each time that I come, it is truly a gr I purchased my GS form this dealership 12 years ago and I have always been pleased with my experience there. Each time that I come, it is truly a great experience! Jamie Coates has been my service consultant for years and she is absolutely a joy to work with. She is professional, knowledgeable, dependable, respectable and always friendly! If she is out when I call, I try to wait for service until she returns. She is a large part of why I drive from Vero Beach for service instead of going to a closer dealership. Thank You, Millicent S. Carpenter More

Pleasant, Fair, and Responsive Everyone at Lexus of Melbourne was great to deal with! I felt welcomed and always felt like I was being treated fairly. They were extremely responsi Everyone at Lexus of Melbourne was great to deal with! I felt welcomed and always felt like I was being treated fairly. They were extremely responsive, making sure every question I had was answered quickly. Kevin Dardano was a pleasure to work with. More

They keep my old Lexus in prime condition Lexus of Melbourne has maintained my 2002 ES300 in prime condition since it was new. They are always courteous, prompt, and helpful. Work is always Lexus of Melbourne has maintained my 2002 ES300 in prime condition since it was new. They are always courteous, prompt, and helpful. Work is always done correctly. I especially like that they ask (and explain) before doing any extra work, and they also tell me when certain tasks are not necessary. They always keep me fully informed, and they control my cost by doing only essential work. They also offer service coupons which I frequently use for regular maintenance service. I doubt that they are the cheapest place to work with, but I assign good value to their work and the overall experience, and I highly recommend them to other Lexus owners. Ben Shuler Indiantic, FL More