Lexus of Melbourne

Great customer service John Lohne at Lexus of Melbourne is terrific. He had me in and out in a fast and friendly manner. While my vehicle was being serviced I was able t John Lohne at Lexus of Melbourne is terrific. He had me in and out in a fast and friendly manner. While my vehicle was being serviced I was able to look around the showroom without being hawked by sales people. The customer waiting area is warm and comfortable. I will use them again because of John and his great service department. More

Excellent Experience at Lexus of Melbourne After considering several other brands and dealers I settled on a Lexus ES 350 at Lexus of Melbourne. Kevin Dardano was patient with my wobbling on a After considering several other brands and dealers I settled on a Lexus ES 350 at Lexus of Melbourne. Kevin Dardano was patient with my wobbling on and off on whether to buy the ES or just keep my Camry. But I was unable to get the ES and the LoM dealership out of my mind. When I finally got serious today, Kevin Dardano was out sick so Tom Hakimi graciously assisted me in making my selection today between two very similar ES 350 CPOs. He accompanied me on a short get-acquainted test drive before reaching a final decision and then a longer one after agreeing on the purchase. He then walked me through paper work explaining it as we went and then introducing me to Service Consultant Brian Toker and Financial Services Manager Steven Trentadue who again walked me through the paper work in his area. Steven explained the various Service Plans thoroughly and that led to my decision to purchase one that seems like a good value. The whole experience was very refreshing after dealing for many years at lesser dealerships. LoM has a terrific layout with everything immaculate. I particularly enjoyed being able to admire my new (to me) car while it was being prepped for delivery through the window just behind Steven. I have nothing but praise for the management and staff at Lexus of Melbourne. Thank you very much. John R. Ledman More

Service I left a msg for john to call me back and he called immediately. Set up my appt and from the time I entered the dealership until I left everything was I left a msg for john to call me back and he called immediately. Set up my appt and from the time I entered the dealership until I left everything was handled in a professional manner. The waiting room is huge and nicely laid out and john explained what service I needed and the service time was done in an expeditious manner. More

No title I am always pleased to visit Lexus for my weekly complimentary car wash and my less frequent visits for service. The service is good and the wait tim I am always pleased to visit Lexus for my weekly complimentary car wash and my less frequent visits for service. The service is good and the wait times reasonable. In addition, the lounge is very comfortable and, in case I forget my own, the reading material is varied and interesting. And ..... in true Southern vernacular, "the food ain't bad, either!" More

Great Service at Lexus of Melbourne I purchased my GS form this dealership 12 years ago and I have always been pleased with my experience there. Each time that I come, it is truly a gr I purchased my GS form this dealership 12 years ago and I have always been pleased with my experience there. Each time that I come, it is truly a great experience! Jamie Coates has been my service consultant for years and she is absolutely a joy to work with. She is professional, knowledgeable, dependable, respectable and always friendly! If she is out when I call, I try to wait for service until she returns. She is a large part of why I drive from Vero Beach for service instead of going to a closer dealership. Thank You, Millicent S. Carpenter More

Pleasant, Fair, and Responsive Everyone at Lexus of Melbourne was great to deal with! I felt welcomed and always felt like I was being treated fairly. They were extremely responsi Everyone at Lexus of Melbourne was great to deal with! I felt welcomed and always felt like I was being treated fairly. They were extremely responsive, making sure every question I had was answered quickly. Kevin Dardano was a pleasure to work with. More

They keep my old Lexus in prime condition Lexus of Melbourne has maintained my 2002 ES300 in prime condition since it was new. They are always courteous, prompt, and helpful. Work is always Lexus of Melbourne has maintained my 2002 ES300 in prime condition since it was new. They are always courteous, prompt, and helpful. Work is always done correctly. I especially like that they ask (and explain) before doing any extra work, and they also tell me when certain tasks are not necessary. They always keep me fully informed, and they control my cost by doing only essential work. They also offer service coupons which I frequently use for regular maintenance service. I doubt that they are the cheapest place to work with, but I assign good value to their work and the overall experience, and I highly recommend them to other Lexus owners. Ben Shuler Indiantic, FL More

Lexus 430 Service I had several issues to be done as well as the service. I had explained these before what needed to be done. John had noted these and arranged a loan I had several issues to be done as well as the service. I had explained these before what needed to be done. John had noted these and arranged a loan car for overnight(which I did not expect) but it was a great arrangement so I could have the all the work done on the car with one visit. Amazing the car was already waiting . I am a loyal Lexus owner and the service and help only convinces me that you are the best. I have not had my service done in Melbourne because I have been out of the US but it is good to be back with you I thank John for his good arrangements and customer service David Williams More

Our Lexus experience I was grateful for Kaitlyn talking to me when I called the Service Dept. to cancel my service appointment today. I thought I had to cancel after I di I was grateful for Kaitlyn talking to me when I called the Service Dept. to cancel my service appointment today. I thought I had to cancel after I discovered that the key fob battery of my husband's 2010 ES 350 was dead. She talked me through the process of getting into the car and starting it by an alternate method that I was not aware of. I was able to keep my appointment because of her expert help. And it was really important to keep that appointment today because our daughter is due to deliver a baby at any moment, and we can't be without a car now!! Thanks, Kaitlyn! When I arrived at the dealership service dept., it was so nice that someone greeted me right away, since I was hesitant to turn off the car...since the key fob wasn't working and I didn't know if that would be a problem again. The young man greeting me was very courteous and reassuring, guiding me inside and taking car of my car. I appreciated the help John Lohne gave me then. He got my car into service quickly for its regular oil change and maintenance check. John also advised me re a concern I had about a small nick in our windshield, due to flying debris on the highway. He came out and looked at the windshield with me and suggested what company to call to get it fixed and why that was necessary to prevent potential problems in the future. I was glad for his advice. When I returned to pick up the car, John had installed a new battery in the key fob. I really appreciated that too. Thanks, John! My husband and I have been so pleased with our car purchases at Lexus last year. DeWayne Carter was the super salesman who found us 2 cars to purchase within a few weeks. We had given DeWayne our desired specifications, and he found us 2 great cars - both beautiful certified low-mileage cars - 2009 ES and 2010 RX. It was really easy and painless car shopping with DeWayne as our salesperson. He made the process both a quick and pleasant one for each car. We have loved driving both of our cars. Thanks, DeWayne! More

Lexus of Melbourne I've been a Lexus of Melbourne extremely satisfied customer since 2006 and I'm happy to say that today's purchase re-affirmed that status! Thanks to T I've been a Lexus of Melbourne extremely satisfied customer since 2006 and I'm happy to say that today's purchase re-affirmed that status! Thanks to Tom, Nicole, Steve, Don and Owner, T.R. at Lexus of Melbourne I got precisely the vehicle that I wanted at the price point that I set. A very pleasant experience with knowledgable professionals who went above and beyond to meet my desires and to keep me informed throughout the process. Thanks to all! and Blessings! More