Lexus of Melbourne

Excellent Customer Service with a capital E When looking for our second Lexus, I explained that I was not fond of the colors on the lot. Shannon asked what color I wanted and within 15 minutes When looking for our second Lexus, I explained that I was not fond of the colors on the lot. Shannon asked what color I wanted and within 15 minutes they located one on the other side of the state, with the EXACT features and accessories I wanted, and it arrived the next morning. More

Lexus #6 and the best ever!!!!! My wife and I have been customers for a long time. Our experiences have always been GREAT! The dealership as a whole is extremely well managed and at My wife and I have been customers for a long time. Our experiences have always been GREAT! The dealership as a whole is extremely well managed and at the same time has great people working in all areas of the operation. Alex Colon is a real sales "Pro". I love working with someone that really knows the product inside and out. He's just outstanding to work with. We picked up our RC 350 F Sport on Friday. It's the perfect vehicle for us. Thanks Alex and T.R. It was a real pleasure. See ya both real soon.???? More

Excellent buying experience Spent a few days considering our options and communicating with the sales team. Current ly headed home in the perfect car for me and my family, couldn Spent a few days considering our options and communicating with the sales team. Current ly headed home in the perfect car for me and my family, couldn't be happier! More

Best car buying experience ever Lexus of Melbourne made us feel welcome and comfortable from the first minute we arrived. The dealership is immaculate and maintained to the nth degre Lexus of Melbourne made us feel welcome and comfortable from the first minute we arrived. The dealership is immaculate and maintained to the nth degree. Shannon Mayer followed up with me after an Internet quote with the most comprehensive and spot on report of any dealer we had seen. We felt very calm during the whole process and the manager, Jorge, did everything in his power to help us. Shannon went out of her way to make sure we got the car we wanted as quickly as possible. Actually looking forward to going in for service. More

Service Experience John Lohn, saw to it that my car was brought in as scheduled and the work was completed as promised. Your Tech staff is great and it was a pleasure do John Lohn, saw to it that my car was brought in as scheduled and the work was completed as promised. Your Tech staff is great and it was a pleasure doing business with Lexus of Melbourne, and I will continue to have both of my Lexus vehicles served by your dealership. everyone was great, especially John Lohn . John Dratch More

Our first Lexus Don is awesome. He is there to answer all our questions. We started looking at the Lexus online. We requested information about our Prius lease expiri Don is awesome. He is there to answer all our questions. We started looking at the Lexus online. We requested information about our Prius lease expiring and we're looking to upgrade to something more comfortable. My wife is disabled from back surgeries and the Prius ride is a little harsh. When we were contacted by Don, he assured me that it would be possible to rollover our Prius lease for a Lexus. We set an appointment time that was convenient to everyone. We met Don for a test drive and were very impressed with the Lexus. When it came to making a deal, we told Don what we were looking for and what we could bring to the table. He worked with his manager and between all of us we were able to complete the deal that was satisfactory to all. We now are driving our first Lexus. More

John Lohn As long as John Lohn is there to service my vehicle, I will continue to have Melbourne Lexus as my dealer even though I live in Orlando. As long as John Lohn is there to service my vehicle, I will continue to have Melbourne Lexus as my dealer even though I live in Orlando. More

Very Happy I was very happy with the sales person ( Don Coppola ) he was very professional and Knowledgeable of the car. I would come back to Lexus of Melbourne I was very happy with the sales person ( Don Coppola ) he was very professional and Knowledgeable of the car. I would come back to Lexus of Melbourne to buy my next car. The whole staff overall seemed very friendly. More

5,000 Mile Service & Noise It was time for the 5,000 mile service and I was experiencing a noise from the rear when going over bumps. My service adviser, John Lohne, kept me i It was time for the 5,000 mile service and I was experiencing a noise from the rear when going over bumps. My service adviser, John Lohne, kept me informed as to what they found wrong, offered a car while they performed the service and fixed the two problems found. After I returned from a little shopping, he advised me how much longer it would be. John is always businesslike, pleasant and helpful. More

A case study in great business! Regardless of the reasons for my many visits to Lexus of Melbourne, the service and bona fide customer service attitude is reflected at the door of th Regardless of the reasons for my many visits to Lexus of Melbourne, the service and bona fide customer service attitude is reflected at the door of the facility, and continues through any association with the business. I have dealt with Lexus of Melbourne for many, many years, through the purchase and servicing of four Lexus automobiles, and John Lohne is the role model for Lexus of Melbourne's status as the best dealership in the country. As an International Professor of Business Administration, I continually seek out examples of why some businesses are regarded as "superior" by their customers - and even by their peers, and I routinely refer to them in my coursework, and Lexus of Melbourne and their employees are a literal "Case Study" in superior business. More