Lexus of Melbourne

Exceptional Service I was at the Lexus of Orlando dealership looking to get a great deal on a car, but the vehicle I wanted became unavailable. I called the next nearest I was at the Lexus of Orlando dealership looking to get a great deal on a car, but the vehicle I wanted became unavailable. I called the next nearest Lexus dealership and Lexus of Melbourne was it. It was a far drive, but once i arrived I had no regret having made the trip! The staff was courteous, professional and honest. They made me feel like I was important and they were hoping to earn my business rather than acting as if I needed them more than they needed me. It was truly refreshing to feel valued and that my desires in the vehicle I wanted mattered. Though the drive is farther than I would like I am absolutely going to remain loyal to this dealership and John who was exceptional! I will drive the distance for that type of unique, refreshing, pure home fashion service and value. As much as they took pride in working with me, I will in turn take pride in working with them! More

Water Pump and Remove Interior Smell I dropped my RX350 off to get the water pump fixed. #1 I am surprised I am bringing my 2013 Lexus in for a water pump issue. I am not driving a Ford o I dropped my RX350 off to get the water pump fixed. #1 I am surprised I am bringing my 2013 Lexus in for a water pump issue. I am not driving a Ford or Chevy and this issue usually does not happen to newer cars nowadays. John Loane helped set us up for the loaner car which is the best part of your service department. Without that, our life would be very painful and I would concentrate more of my frustration on the Lexus being broke and failing on me. I also told John I wanted this foul odor removed from the back passenger area. He told me he would relay this to the detail guy. FOr an inside detail it was $120. Pricey, but I thought it would be worth it. I got it back and the smell was still there. My wife is in pain waiting in the service area, but John Loane apologized for the detailer failing to fix the problem as directed. Gave us a loaner which made things a lot better and hopefully today with the ozone destroyer, the smell should be gone. Thanks John for making things as pleasant as can be. More

John Lohne/Service Dept I have dealt with John through two cars and quite a few years, and have always been very happy with the level of service and prompt reply from him. It I have dealt with John through two cars and quite a few years, and have always been very happy with the level of service and prompt reply from him. It is a please to deal with people of his high standards.He is one of the important reasons that I come back to this dealership. More

John Lohne is a fantastic Service Adviser! We've purchased at least 5 new vehicles from Lexus of Melbourne (I've actually lost count) over the years, and their Sales and Service folks are wonde We've purchased at least 5 new vehicles from Lexus of Melbourne (I've actually lost count) over the years, and their Sales and Service folks are wonderful. Most recently, my wife's LX470 required service and John Lohne, our Service Adviser, did a stellar job throughout the whole experience. Many thanks to John for always taking such fantastic care of our service needs! More

Scheduled Maintenance As usual Lexus of Melbourne and my service representative Brian Toker provided excellent service. They are always courteous and everything is explaine As usual Lexus of Melbourne and my service representative Brian Toker provided excellent service. They are always courteous and everything is explained and any questions answered. I would highly recommend this dealership and their service department. More

Professional service Came for recall. John Lohne was friendly and professional. Took care of my needs and recall. As always my car was washed and loaner was given. Nice e Came for recall. John Lohne was friendly and professional. Took care of my needs and recall. As always my car was washed and loaner was given. Nice environment. More

Wonderful sales person I have been looking for a Lexus for a while. Don Coppola and I have been in contact for a while he is a patient and knowledgeable sales person. I fi I have been looking for a Lexus for a while. Don Coppola and I have been in contact for a while he is a patient and knowledgeable sales person. I finally found my Lexus. Don has been a sales person to both of my sister-in-laws and they are very happy with him and the dealership. I would and have recommend your delaership and Don to all my friends and family. More

Excellent Customer Service with a capital E When looking for our second Lexus, I explained that I was not fond of the colors on the lot. Shannon asked what color I wanted and within 15 minutes When looking for our second Lexus, I explained that I was not fond of the colors on the lot. Shannon asked what color I wanted and within 15 minutes they located one on the other side of the state, with the EXACT features and accessories I wanted, and it arrived the next morning. More

Lexus #6 and the best ever!!!!! My wife and I have been customers for a long time. Our experiences have always been GREAT! The dealership as a whole is extremely well managed and at My wife and I have been customers for a long time. Our experiences have always been GREAT! The dealership as a whole is extremely well managed and at the same time has great people working in all areas of the operation. Alex Colon is a real sales "Pro". I love working with someone that really knows the product inside and out. He's just outstanding to work with. We picked up our RC 350 F Sport on Friday. It's the perfect vehicle for us. Thanks Alex and T.R. It was a real pleasure. See ya both real soon.???? More

Excellent buying experience Spent a few days considering our options and communicating with the sales team. Current ly headed home in the perfect car for me and my family, couldn Spent a few days considering our options and communicating with the sales team. Current ly headed home in the perfect car for me and my family, couldn't be happier! More