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Lexus of Melbourne
Viera, FL
2,672 Reviews
Here at Lexus of Melbourne we're committed to providing you the best luxury car-buying and servicing experience possible. Our dedication to your complete satisfaction is more than just a slogan; it's the only way we do business. From the moment you visit our Melbourne-area dealership you can expect to be treated with respect, integrity and honesty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,672 reviews
November 30, 2017
the best service I have ever had My experience with Lexus, and in particular with Tom Hakimi has been incredibly rewarding and memorable. First of all, my car came from Melbourne, an My experience with Lexus, and in particular with Tom Hakimi has been incredibly rewarding and memorable. First of all, my car came from Melbourne, and Tom drove it himself all the way to my house in Miami! I mean who knew that Lexus was as effective as Amazon Prime?? (yep, the delivery was also free). Then, the condition of my trade in were the best I ever had. Not only was I able to get a new car, but I didn't have to put money down nor to pay a crazy premium for the new lease. Everything was made to make me want to stick with the brand and the dealership, and honestly, when a guy like Tom takes care of you, you only want to ask for more. Flawless is the word that comes to mind. From the business perspective to the human one, The quality odf sevice i received was superior and I know I will be back for more ar the end of my lease! More
by Sophy Rindler
Employees Worked With
Tom Hakimi
November 28, 2017
service is poor at lexus of viera They court you with promises and then disappoint when the realism hits at the service center. I feel like the crazy one for wanting to have things fi They court you with promises and then disappoint when the realism hits at the service center. I feel like the crazy one for wanting to have things fixed but the service dept. just wants you to leave with a half xxx no fix and daring you to keep bringing the car back for the same simple problem then making me feel like i'm imposing on them for wanting warranty repairs or even fixes done correctly that I;m willing to pay for! A luxury car should drive good at least for the first year but this service center can't or won't or both, resolve the problem with a solution even when I am willing to pay for it! seems like they are too chintzy when needing to spend money on their problem cars and don't care about the customer happiness. No trust and I observed severe lip service instead of work service. I don't mind paying my part and have made that point every time. They should do their part to resolve problems that are theirs and not try to fool an old fooler. When I'm not happy with the visit I suspiciously do not get a survey or letter to rate my satisfaction. Hopefully this rating does not get pulled from the internet and can help others make an informed decision. Bustos and Falcon do not turn wrenches in the service dept. More
by ES350
November 28, 2017
She new her job If you had 6 of her you be doing great She the best I seen in a long time.He work ethic is what you need in a work in iron net. If you had 6 of her you be doing great She the best I seen in a long time.He work ethic is what you need in a work in iron net. More
by Bobby
Employees Worked With
Elisa Falcon
November 28, 2017
outstanding experience I have purchased a Lexus vehicle almost every three years over the past 10 years and have always been extremely happy and satisfied with the vehicle a I have purchased a Lexus vehicle almost every three years over the past 10 years and have always been extremely happy and satisfied with the vehicle and the service provided by this dealership. I don't even think about another lexus dealership when contemplating a new purchase. Rob LaMarr has been selling us all our vehicles since we have been here in Florida. Great Job!!!!! More
by RonG37
Employees Worked With
November 27, 2017
A Great Experience! This is my 5th leased Lexus RX350 in a row. We were very pleased working with John Moriaty who was professional and very pleasant. We would highly r This is my 5th leased Lexus RX350 in a row. We were very pleased working with John Moriaty who was professional and very pleasant. We would highly recommend both the RX350 and the dealership! More
by Maureen
Employees Worked With
John Moriarty
November 25, 2017
Certified Lexus The entire trading process went well. We think Alex did an outstanding job making things as painless as possible. I always like a bottom line figure a The entire trading process went well. We think Alex did an outstanding job making things as painless as possible. I always like a bottom line figure and I got that from Alex. More
by Robert Colley
Employees Worked With
November 25, 2017
Going to Lexis of Melbourne is always a pleasure and having The experience that I have always had with Lexus of Melbourne has always been good and the experience that I have with Shane Singer is always a pleasu The experience that I have always had with Lexus of Melbourne has always been good and the experience that I have with Shane Singer is always a pleasure. More
by Fern Vickers
Employees Worked With
Juan, Shane Singer
November 21, 2017
A pleasant experience. Not the usual 'gotta push that sale" type of dealership. Friendly, non-aggressive sales personnel who know their vehicles and let you decide for yours Not the usual 'gotta push that sale" type of dealership. Friendly, non-aggressive sales personnel who know their vehicles and let you decide for yourself what suits you. More
by thepfeif
Employees Worked With
Shane Singer, John Cuestas
November 20, 2017
Excellent service Very friendly staff .. Very helpful sales person .. Very enjoyable buying experience.. We are very happy ..Excellent customer service .. Thank You fo Very friendly staff .. Very helpful sales person .. Very enjoyable buying experience.. We are very happy ..Excellent customer service .. Thank You for everything.. Would prefer Lexus over any car . More
by Devvrat1987
Employees Worked With
Tom Hakimi
November 20, 2017
Lexus purchase Rob LaMarr did an exceptional job processing our purchase of a Lexus RX 330. Top notch customer service! I would highly recommend Lexus of Melbourne Rob LaMarr did an exceptional job processing our purchase of a Lexus RX 330. Top notch customer service! I would highly recommend Lexus of Melbourne and Rob LaMarr. More
by res123
Employees Worked With
