Lexus of Melbourne

Great environment. Great people Robert found what we were looking for and are extremely happy!! Great people Robert found what we were looking for and are extremely happy!! More

This dealership has a policy to charge customers an additional fee based on where they live. I was ready to buy a vehicle and willing to pay full MSRP since it was exactly what I wanted. They asked me additional fee based on where they live. I was ready to buy a vehicle and willing to pay full MSRP since it was exactly what I wanted. They asked me where I lived and told me they only charge MSRP to Brevard County locals. I let them know that I work in Brevard County every day (that’s where my company’s office is), and I spend most of my money at Brevard County restaurants and stores. I have even donated to the Brevard United Way for the last 10 years. This did not matter, and I was not considered a “local” since my address was over the county line. Because of this they said I would have to pay an additional $5,000 market adjustment fee. I totally understand wanting to keep inventory available for the community they serve. But I am part of the local community, and it only fair that anyone who lives, works, or worships in Brevard County should be considered a local. Unfortunately, they would not remove the $5,000 additional charge so I couldn’t get the vehicle. I will say the salesman I was working with, Larry, was very helpful and attentive when I was first asking about the vehicle so because of that I am rating 2 stars. More

contacted me saying they have a lx600 that might become available if the customer doesn’t send the wire. And I received a text clearly saying the car is available now and can I send a wire. On 2/28/23 I wi available if the customer doesn’t send the wire. And I received a text clearly saying the car is available now and can I send a wire. On 2/28/23 I wired them $133,576.50 cash immediately same day. And they confirmed my wire is received. I was waiting on the notary and 4 business later I reach out to the internet manager and he said he’s been out the office. On Friday 3/3/23 5 days later I get a phone call saying the car was sold to another customer and I’m obviously unease that I send 133k cash to this dealership and they don’t have my car. Completely like a scam. The GSM Eddie never bother to call and I had to track him down and he was so rude and calls me a brat because I didn’t get what I want. The calls are recorded he literally said they received my wire first but told the other customer that they are giving them another day to send the wire. That’s so unethical if this dealership received my wire why would you tell the other customer to wire you as well? They should of told the other customer the car is sold they received my money. I would literally stay away because now I send them 133k and No car. They either sold to someone to get more money or they are out here trying to scam More

Very helpful and professional! Rob treated us like family! We wouldn’t hesitate to purchase another vehicle here. Thanks! Rob treated us like family! We wouldn’t hesitate to purchase another vehicle here. Thanks! More

We met Ernie Colantino while shopping for a new Lexus RX350H. He was very congenial and helpful with our questions, making us feel comfortable with the car sales interaction. Ernie offered options to the RX350H. He was very congenial and helpful with our questions, making us feel comfortable with the car sales interaction. Ernie offered options to the vehicle and made it easy for us to make our choice. We have not yet made our decision but would recommend him. More

Amazing team to work with. . I’m so happy to be apart of Lexus!! I highly recommend Evan.. He will go above and beyond to give excellent customer service! . I’m so happy to be apart of Lexus!! I highly recommend Evan.. He will go above and beyond to give excellent customer service! More

Made buying my first Lexus a very easy process ! I will defiantly be back for my next one ! I will defiantly be back for my next one ! More

The service was up to the Lexus high quality. Dealing with Ernie was a very enjoyable experience Dealing with Ernie was a very enjoyable experience More

Mr colantino called me about my 2009 ES350. I don't own the car anymore I told him. He invited me to come in and look at some cars that he has. Seems very pleasant on the phone we will meet soo I don't own the car anymore I told him. He invited me to come in and look at some cars that he has. Seems very pleasant on the phone we will meet soon More

Robert LaMarr is an outstanding salesman and representative for Lexus of Melbourne. Great buying experience and the rest if the team were awesome as well. representative for Lexus of Melbourne. Great buying experience and the rest if the team were awesome as well. More