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Lexus of Marin

San Rafael, CA

Overview
Reviews
Vehicles
4.8
474 Reviews
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513 Francisco Blvd E

San Rafael, CA

94901

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Showing 474 reviews

November 01, 2023

Good service at this place and people are all friendly there. The whole process is smooth and efficient More

by xing2027
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Johnny
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Nov 03, 2023 -

Lexus of Marin responded

Hello, thank you for taking the time to let us know how we did. We hope you have a great day!

October 29, 2023

Johnny Wong kept me up to date on the used 2018 RX350L - I was interested in as I couldn’t go to see it until the weekend. It was still there so my husband and I went to see it and bought it. Couldn’t ask f More

by Peony535
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Johnny Wong
Report | Print
Nov 01, 2023 -

Lexus of Marin responded

We appreciate your positive review about your recent experience with us! We hope to see you soon!

October 23, 2023

very professional, all process are fast and clean introduction to the car are very helpful More

by cheng chung wang
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
johhny, LaVonne. Gillette
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Oct 25, 2023 -

Lexus of Marin responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 20, 2023

The lobby is clean and bright, making people feel comfortable, and the service is warm and thoughtful. More

by cuichanghai1234
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen liu, LaVonne. Gillette
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Oct 21, 2023 -

Lexus of Marin responded

Hello, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 12, 2023

People are very friendly and helpful, especially William. He’s the best. He’s knowledgeable and professional. I would refer my friends and family to him. More

by Cristina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaVonne. Gillette
Report | Print
Oct 17, 2023 -

Lexus of Marin responded

Cristina, thank you for taking the time to let us know how we did. We hope you have a great day!

October 06, 2023

Had great customer service, got the car that I wanted, left with a smile. Highly recommend this dealership. More

by annemarie m.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William Morris
Report | Print
Oct 11, 2023 -

Lexus of Marin responded

Annemarie, thank you for taking the time to let us know how we did. We hope you have a great day!

October 05, 2023

They messed up my contract 3 times! It was very clear all they care about is closing a deal not about the customer. They even messed up my papers that got rejected by the DMV. Terrible More

by igreen3392
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Junior
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Oct 10, 2023 -

Lexus of Marin responded

Hi there, I would like to get some more details about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (415) 233-7155. We look forward to hearing from you.

September 28, 2023

My complicated, and numerous requests were handled professionally and with good humor. They went above and beyond my expectations More

by Stephendenison
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
LaVonne. Gillette
Report | Print
Sep 30, 2023 -

Lexus of Marin responded

Stephen, thank you for taking the time to let us know how we did. We hope you have a great day!

September 27, 2023

William is very patient and responsive. He always replies to my inquiries promptly, and spent time to walk me through setting up the car system. Thank you William for your hard work! More

by Karen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Morris
Report | Print
Sep 27, 2023 -

Karen responded

William is very patient and responsive. He always replies to my inquiries promptly, and spent time to walk me through setting up the car system. Thank you William for your hard work!

September 26, 2023

The salesman was experienced and patiently explained the car features. He also spent enough time to clarify the deal. More

by Parviz Gholami
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaVonne. Gillette
Report | Print
Sep 28, 2023 -

Lexus of Marin responded

Parviz, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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