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Lexus of Marin

San Rafael, CA

4.8
449 Reviews
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513 Francisco Blvd E

San Rafael, CA

94901

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Showing 449 reviews

October 06, 2023

Had great customer service, got the car that I wanted, left with a smile. Highly recommend this dealership. More

by annemarie m.
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
William Morris
Oct 11, 2023 -

Lexus of Marin responded

Annemarie, thank you for taking the time to let us know how we did. We hope you have a great day!

October 05, 2023

They messed up my contract 3 times! It was very clear all they care about is closing a deal not about the customer. They even messed up my papers that got rejected by the DMV. Terrible More

by igreen3392
Sales Price Transparency
Finance Experience
Recommend Dealer
No
Employees Worked With
Junior
Oct 10, 2023 -

Lexus of Marin responded

Hi there, I would like to get some more details about your experience with us. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (415) 233-7155. We look forward to hearing from you.

September 28, 2023

My complicated, and numerous requests were handled professionally and with good humor. They went above and beyond my expectations More

by Stephendenison
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
LaVonne. Gillette
Sep 30, 2023 -

Lexus of Marin responded

Stephen, thank you for taking the time to let us know how we did. We hope you have a great day!

September 27, 2023

William is very patient and responsive. He always replies to my inquiries promptly, and spent time to walk me through setting up the car system. Thank you William for your hard work! More

by Karen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
William Morris
Sep 27, 2023 -

Karen responded

William is very patient and responsive. He always replies to my inquiries promptly, and spent time to walk me through setting up the car system. Thank you William for your hard work!

September 26, 2023

The salesman was experienced and patiently explained the car features. He also spent enough time to clarify the deal. More

by Parviz Gholami
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaVonne. Gillette
Sep 28, 2023 -

Lexus of Marin responded

Parviz, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 11, 2023

I’m High Recommend the Lexus of Marin, All sales agent advised so friendly and Finance officer will answer all you need… More

by Bill Bui
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen Liu
Sep 16, 2023 -

Lexus of Marin responded

Bill, Thank you for taking the time to let us know how we did. We hope you have a great day!

September 05, 2023

Lionel Lee is a wonderful salesman as evidenced by his communication skills, professionalism, knowledge base, follow through and general demeanor. He role models service excellence. More

by tsafforddsi
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lee, Lionel
Sep 08, 2023 -

Lexus of Marin responded

Hi, thank you for your kind review; we are happy to pass along your comments to Lionel and the team here at Lexus of Marin! We look forward to your next visit! Take care!

September 03, 2023

Very good sales person… Too long a wait for detailing etc. still waiting for an answer follow-up More

by Jeceaton
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
LaVonne. Gillette
Sep 09, 2023 -

Lexus of Marin responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

August 31, 2023

Staff are helpful and very knowledgeable. They provide us the information and assistance we needed. More

by ninoy.sosa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lionell, Karen, LaVonne. Gillette
Sep 09, 2023 -

Lexus of Marin responded

We are very happy to have provided you with such a positive experience. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2023

Excellent service from this dealer. Pleasantly surprise with how they handle customers. Probably the best dealership on California. More

by Prashant
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian and BERNIE AND Jorge and the entire staff
Sep 01, 2023 -

Lexus of Marin responded

Thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We look forward to your next visit! Take care!

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