Lexus of Marin

Juan was very helpful and explained very clearly. He’s very friendly. I didn’t feel any pressure to purchase the car. Excellent customer service He’s very friendly. I didn’t feel any pressure to purchase the car. Excellent customer service More

I bought a car without going in to dealership since I lived in Los Angeles area. I found the help I received, (Juan Sanchez), was wonderful. He helped me through the text, email, phone process. lived in Los Angeles area. I found the help I received, (Juan Sanchez), was wonderful. He helped me through the text, email, phone process. More

We felt very comfortable with our salesperson, Lionel, and his colleagues who helped make the experience first rate. We felt we got a great car and great deal and recommend them highly. and his colleagues who helped make the experience first rate. We felt we got a great car and great deal and recommend them highly. More

Thank you Will at Lexus of Marin! What a great experience searching for my new car! Will was so patient, never pushy, worked hard on getting the exact color combo and package I wanted What a great experience searching for my new car! Will was so patient, never pushy, worked hard on getting the exact color combo and package I wanted. Really can't recommend him enough. I may be back up to learn how to use the amazing technology in the car! I even got a great rate on my trade in car. More

Sold my car to them and they were very competitive and efficient. Thanks to Christ for a seamless process efficient. Thanks to Christ for a seamless process More

I would not have bought this car if my car had not just been stolen and I was in a vulnerable position of urgency. I am highly disappointed in their lack of willingness to address some basic things that wo been stolen and I was in a vulnerable position of urgency. I am highly disappointed in their lack of willingness to address some basic things that would be in good faith and should have already been done.  I wish I'd gone with a different dealership or even an individual off of FB marketplace at least has records of car care, charges less and would have taken 5 hours less to navigate. During my initial phone call inquiry, I mentioned to Stephen the other carmax related dealerships that offer 30 days no questions asked money back returns and 90 day warranties, in addition to the 3 year warranty you can pay for. He said "It is not our policy to offer any unpaid warranty. We can't put anything in writing but don't worry i will take care of you if anything goes wrong." I bought a used 2017 Honda which I had my mechanic check out the day after the purchase. He came back with a $3500 bill. They discovered the brake fluid was black and there was NO service papers provided for the car of the car except 1Carfax entry.  I experienced the brakes as soft relative to my previous 12 year old car. When I drive the car over 60 on the freeway and brake everything shakes intensely. Two things on my mechanics fix it list I'd brought up while at the dealership, such as the alignment being off (I was concerned the car was vibrating which has shown up more as i've driven faster on the freeway since first trying it on side streets in the rain) and screaming windshield wipers. Before purchasing the car I was assured by the dealer, Stephen, that he'd take care of any of my concerns. When the windshield wipers made a horrible squeaking he said they could be replaced. This was of course forgotten by him and not addressed. It was raining when I left and was assaulted by the sound again, and the manager David tried to address it by pulling them away from the windshield. It stopped momentarily and then I drove home for 45 minutes with the windshield wipers not cleaning the windows And making a screaming sound during the scariest storm I've ever driven through. Of course, there is the predictable wearing down strategy that dealerships use. This one is no exception. During the 7 hours I was left waiting someone could have taken time to go over how the control panels of the car worked. That never happened.   There was also a discrepancy (an over charge in taxes) on the paperwork that was caught by me. While they ate the difference, how many times a day do they do this and people don't catch it? NOTE: I was approached by someone else who'd been sitting waiting for hours, who told me that the transmission in the used BMW he bought died after 2 weeks. The people at the dealership came to placate and explain to me how this has never happened before. It was unsettling but I was willing to take them at their word.  Upon calling them to give them the opportunity to make it right I was dismissed, told they'd speak to their mechanics and no one got back to me. It has been 4 work days. We all know how relentless dealerships are when they are trying to call you to buy a car. Interesting that when being accountavle no one calls back. I emailed both David and Stephen after speaking to David. I have received requests for a review daily from the dealership. I waited to post this in the hopes they would make things right and i would review things differently, but alas, they are completely unresponsive.  Bottom line, go somewhere else. More

My wife and I have been searching for a while everywhere as most places have additional mark ups on their vehicles. I don’t get those mark ups from a lot of dealerships, you post something on line with a go as most places have additional mark ups on their vehicles. I don’t get those mark ups from a lot of dealerships, you post something on line with a good price and when customers come in you tell them “oh btw, we charge additional $5k bec this vehicle is a high demand vehicle”. Finally we found Lexus of Marin, the guys who know how to do business. They don’t have to lure you into their store, I see people buy there because of the great experience and best service they give you. I called them to see if a vehicle was in stock. They were very helpful and informative as I did have a lot of questions. My wife and I decided to come in the same day. George from Sales and Brandon from Finance was so helpful that we were in and out with our new car in about 1 hour and 40 minutes. It’s nice that we already know what we want but they were still nice to give us a lot of information about our options and never had to force anything to us. I really appreciate that. I highly recommend Lexus of Marin for their professionalism and high quality service they give to their customers. More

Excellent experience with Johnny. No pressure or hassle. Everyone was very patient and the back and forth was minimized No pressure or hassle. Everyone was very patient and the back and forth was minimized More

Great welcoming while you walk into the dealership. Great greetings and high customer service a buyer would expect. Michelle was a wonderful Sales person, and helped me picked the perfect daily sedan t Great greetings and high customer service a buyer would expect. Michelle was a wonderful Sales person, and helped me picked the perfect daily sedan that I now own. Thank you, I recommend to other customer buyers. More

Absolutely amazing experience that convinced me now was the right time to purchase this vehicle. I can’t say enough good things about Lexus of Marin and especially Lark our salesperson. Truly a wonderful e the right time to purchase this vehicle. I can’t say enough good things about Lexus of Marin and especially Lark our salesperson. Truly a wonderful experience, sometbing I never would have thought to say about purchasing a car lol More