Lexus of Maplewood - Service Center

The service department is not great. Something is always wrong or not done properly when required maintenance is completed. Mike is great and provide excellent customer service. Everyth Something is always wrong or not done properly when required maintenance is completed. Mike is great and provide excellent customer service. Everything else is disappointing - unfortunately. More

Jessica was great, she kept me informed and was attentive to every detail. Also timely to every detail. Also timely More

Somehow my appointment was lost when I arrived today and wasn’t on the schedule. I got in as a walk in which worked out fine, but I have to drive 175 miles to get to the dealership and would appreciate it i wasn’t on the schedule. I got in as a walk in which worked out fine, but I have to drive 175 miles to get to the dealership and would appreciate it if someone would call and confirm my appointment a couple of days beforehand. I made the appointment 3 weeks before my appointment date and all was confirmed and set up with your appointment person. Somehow my appointment was gone or deleted. Otherwise any of the work done on my vehicle or the people I dealt with during the service was fine. Everyone was very professional in their jobs. But, you may want to consider looking into the scheduling process and consider calling the customer a couple days previous to verify the appointment. Thank You, Dennis Jorud More

Attentive, friendly, quality work. I have had the same service person for years which adds to the personal touch, service person for years which adds to the personal touch, More

Everyone was very helpful and my oil change was done quickly and professionally. They also included a car wash which was great. My car looked like new. quickly and professionally. They also included a car wash which was great. My car looked like new. More

Good customer service. Easy to set up appointment. Details on what need to fix. Very nice Details on what need to fix. Very nice More

Excellent service and helpful staff, great customer service wait area and timely service work completion! service wait area and timely service work completion! More

Thomas Schultz was, once again, extremely helpful and pleasant to deal with. He went out of his way to make my experience a good one. pleasant to deal with. He went out of his way to make my experience a good one. More

Knowledgeable and expedient group of professionals. I’d highly recommend Lexus of Maplewood for your automotive needs. highly recommend Lexus of Maplewood for your automotive needs. More

The service crew is wonderful, however, they tend to spring up surprise service recommendations. Went for a regular oil change service and they informed me that by brakes needed to be replaced - yet i spring up surprise service recommendations. Went for a regular oil change service and they informed me that by brakes needed to be replaced - yet in my previous service (4 months ago) they indicated that all the brakes were in good (green) condition! More