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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
662 Reviews

662 Reviews of Lexus of Maplewood - Service Center

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October 17, 2024

Have had my Lexus RX 350 for almost 7 years now. Service has overall has been great and they do the right thing if needed. More

by Sue Bee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mullen
Report | Print
Oct 19, 2024 -

Lexus of Maplewood responded

Hi Sue, we're glad to hear that everything was completed to your satisfaction, Sue Bee! Please let us know if there is ever anything else we can assist you with.

October 11, 2024

Ali always has been friendly and honest with me. She cares about people and I could trust her. Thank you Ali the car is running better than ever More

by kevwhalen655
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Oct 13, 2024 -

Lexus of Maplewood responded

Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! We are always more than happy to assist you if anything else comes up. Take care!

September 25, 2024

Would have rated you a five except when I bought the car I had trouble with the windshield and never did get it resolved More

by jimwetch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not positive, but I think his name was Paul
Report | Print
Sep 29, 2024 -

Lexus of Maplewood responded

Hi, we truly appreciate your honest feedback. Please reach out to our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or 651-415-2404 when you can so we can address this situation directly. Thank you and have a great day.

September 25, 2024

First class service. Friendly, fast & efficient. Ask questions and took time to listen to concerns. More

by cjacobs005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeck
Report | Print
Sep 25, 2024 -

cjacobs005 responded

Great work! Thank you!

Sep 29, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

September 20, 2024

Have enjoyed many years working with Lexus of Maplewood. The service department is the best. Have had my car detailed many times always excellent job done . More

by slabrahamson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mullen
Report | Print
Sep 21, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!

September 20, 2024

Easy to make an appointment, service was faster than promised. All is good as expected! More

by gary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Report | Print
Sep 21, 2024 -

Lexus of Maplewood responded

Hi Gary, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2024

Knowledgeable, friendly, competent, on time, within the estimate. Car was washed and cleaned upon its return. More

by marstehly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Vang
Report | Print
Aug 31, 2024 -

Lexus of Maplewood responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any further questions, please give us a call. We're always happy to help!

August 03, 2024

Friendly, professional, honest. I need new tires but they told me I could wait until the sale in October. More

by Niederhofl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alix
Report | Print
Aug 07, 2024 -

Lexus of Maplewood responded

Hello, we're glad to hear our Staff took such great care of you, we hope we can continue to be of service to you down the road!

July 13, 2024

Excellent job and good advise. Doug gave us good recommendation about the tire alignment and we loved working with him. More

by Sonia Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Douglas Pfeffer Service Advisor
Report | Print
Jul 14, 2024 -

Lexus of Maplewood responded

Hi Sonia, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Doug was so helpful! We do hope we can be of assistance in the future. Take care!

June 23, 2024

I lost all trust when I was told it was imperative I get new wiper blades and I had just put high quality blades on the week before. Total scam! More

by annelichty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember
Report | Print
Jun 24, 2024 -

Lexus of Maplewood responded

Hi Annelichty, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com or at 651-415-2404 so we may assist you in moving forward towards a resolution.

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