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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
662 Reviews

662 Reviews of Lexus of Maplewood - Service Center

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January 14, 2025

Excellent Good customer service . Bob was courteous and very helpful. Tech support was good. Work performed timely. More

by Margarita Wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Report | Print
Jan 16, 2025 -

Lexus of Maplewood responded

Hi, thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs. Thank you, and have a fantastic day!

January 13, 2025

Maplewood Lexus is the Absolute best . I love having Doug Pfeffer take care and service my vehicle. Every At the dealership is very professional. More

by Greg R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Pfeffer
Report | Print
Jan 14, 2025 -

Lexus of Maplewood responded

Hi Greg, thanks for your great review, and for giving our dealership such a five star rating! Have a wonderful day!

January 12, 2025

Great experience for the first service with my new Lexus. Thank you. It was too cold to have car washed so they filled my gas. More

by jeannefelten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Report | Print
Jan 14, 2025 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if there is anything else we can do for you; we are more than happy to help!

December 23, 2024

Bob was very friendly, knowledgeable and helpful. he explained everything and greeted me with a smile. Lexus has top notch service at this dealership! Thank you Bob. More

by Raj Singh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob
Report | Print
Dec 25, 2024 -

Lexus of Maplewood responded

We're glad to hear our Staff took such great care of you, Raj! We hope we can continue to be of service to you down the road!

December 11, 2024

I received some great insights on tire & wheel selection at Maplewood Lexus during my visit today. More

by hollandjohnd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
Dec 13, 2024 -

Lexus of Maplewood responded

Thanks for sharing your recent service experience with us! We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs.

December 09, 2024

I had a great experience at Lexus Maplewood they were very kind, efficient and went above and beyond! More

by Sndyhanson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Dec 12, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 17, 2024

Lexus of Maplewood is friendly and very nice dealership. The workmanship is done perfectly.. . All the employees are friendly and courteous. More

by Dot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember service gentleman’s name
Report | Print
Nov 19, 2024 -

Lexus of Maplewood responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

November 13, 2024

Had 10:30 appointment for oil change and tire rotation. I arrived at 10:20. Service was completed at 1:30. That’s 3 hours. Literally twice as long as necessary. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Report | Print
Nov 14, 2024 -

Lexus of Maplewood responded

Hi, thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

October 30, 2024

We had car trouble near Lexus of Maplewood and they saved the day for us. Thank you for the prompt courteous service. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Report | Print
Nov 02, 2024 -

Lexus of Maplewood responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

October 23, 2024

Did not change cabin filter or reset maintenance system or top off fluids and two valve stem caps missing . Not happy with this service . Tires were to be rotated, have no way to tell if that was done o More

by rm
Recommend Dealer
No
Employees Worked With
A Ali Dilge
Report | Print
Oct 26, 2024 -

Lexus of Maplewood responded

Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We would like an opportunity to make this up to you. If you are willing, please contact our General Manager at jmertes@lexusofmaplewood.com, 651-415-2404

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