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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,089 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,089 reviews

January 09, 2024

We were treated very promptly, the staff were very attentive and friendly. Tchu was our salesman and he is the best at explaining all the details and answering all the questions we had More

by Anh.tran56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tchu
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Jan 11, 2024 -

Lexus of Maplewood responded

Hello, we're glad to hear you found Tchu to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 08, 2024

Definitely pleased with the friendly close attention to quality timely work on my 2001 vintage Lexus 470 that required extensive repairs. More

by sharonperna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Jan 11, 2024 -

Lexus of Maplewood responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 03, 2024

I have gone here almost 8 years. I visit every 5K miles and do all the services they recommend. Felt it was dependable. This visit I am told I need two services that Lexus recomme More

by Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean?
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Jan 06, 2024 -

Lexus of Maplewood responded

Hi, thank you for your honest feedback. We do try to keep prices competitive in the market, so we are sorry you felt they were too high. Please reach out us and we will do our best to make this better. We hope to hear from you soon. General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com, 651-415-2404

December 31, 2023

Lack of professionalism, car not detailed/cleaned, will not be back. Not what I expected from Lexus. Wayzata dealership is a class act, not Maplewood. More

by Kvasy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray, George in finance was great, Silvio in finance was arrogant, rude, unprofessional
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Jan 02, 2024 -

Lexus of Maplewood responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com, 651-415-2404

December 30, 2023

Was not greeted upon arrival and had to ask around to find my assigned advisor. Service took a lot longer than expected time. The lounge area was dirty or not sanitized. More

by 99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
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Jan 02, 2024 -

Lexus of Maplewood responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

December 30, 2023

Excellent, very classy operation. Easy to work with. Very low key and focused on helping me figure out and meet my needs. Couldn't ask for a better experience. More

by Fred F
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric,
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Jan 02, 2024 -

Lexus of Maplewood responded

Hi Fred, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

December 29, 2023

Buy a warranty if used vehicle is not certified. Make sure inspection covers all items, including workability of both key fobs. More

by Janni
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Oanes
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Dec 31, 2023 -

Lexus of Maplewood responded

Hi Janni, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!

December 28, 2023

Tim was extremely helpful and didn’t make me feel pressured during the process whatsoever More

by akbentz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Frederick
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Dec 30, 2023 -

Lexus of Maplewood responded

Hi, we appreciate you choosing Lexus of Maplewood! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you!

December 27, 2023

Paul Vang was very helpful and respectful. The wait was reasonable and I liked the snacks and drinks. More

by katie7459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Vang
Report | Print
Dec 29, 2023 -

Lexus of Maplewood responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 18, 2023

I met with Andy Solomonson and he was great! Never pressured me it all and knew my budget and stayed in it. And he helped me find a car I love! Highly recommend Andy and Lexus of Maplewood!!! More

by James
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Solomonson
Report | Print
Dec 20, 2023 -

Lexus of Maplewood responded

Hi James, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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