Lexus of Maplewood

Nice 👍🏻! 5000 mile scheduled maintenance took approx. 1 1/2 hours. Longer than I expected. However, when I was informed they did a 50 point inspection and wash 5000 mile scheduled maintenance took approx. 1 1/2 hours. Longer than I expected. However, when I was informed they did a 50 point inspection and washed and vacuumed, I was ok with the delay! Everyone at the dealership was very kind and helpful! Would recommend this dealership for servicing a vehicle! More

Good dealer, bad first service impression Service advisor comes to meet me after dropping my car. He already had decided I had no leak issue, it was AC system. He asked what was going on but d Service advisor comes to meet me after dropping my car. He already had decided I had no leak issue, it was AC system. He asked what was going on but didn’t really listen and when I finished told me essentially he was sorr I made an unnecessary trip. I had to insist they look at my car. While doing the paperwork he is still condescending to which I comment he acts put out to look at my car. Description of issue location is wrong which told me he had not listened. I waited on the car. When tech confirmed an oil leak, service advisor’sattitude totally change for the positive. Unacceptable treatment, especially when I bought a Lexus for a better dealer experience. More

Large scratch Took my car to get fixed. It now has a large scratch on the side that they fixed. Called to talk to service and had to leave message. Not heard back y Took my car to get fixed. It now has a large scratch on the side that they fixed. Called to talk to service and had to leave message. Not heard back yet. They better not tell me to bring my car to show them More

best car buying experience we have ever had Helpful, friendly, knowledgeable, low pressure. Large inventory. Answered all our questions to our satisfaction. From our initial contact with Tchu, Helpful, friendly, knowledgeable, low pressure. Large inventory. Answered all our questions to our satisfaction. From our initial contact with Tchu, to Matt the manager, to finance and the electronics expert, we were treated with respect and not rushed into any decisions. These autos sell themselves! More

Magnificent Top Notch Car Purchase Experience I've given a 5 star rating because from the moment we walked in the doors of the Lexus dealership, we were welcomed by friendly, knowledgeable people I've given a 5 star rating because from the moment we walked in the doors of the Lexus dealership, we were welcomed by friendly, knowledgeable people. Our salesman was kind and courteous. We didn't feel pressured into making a purchase, and felt that we were treated fairly. Superb customer service!!! More

Professional service As always, exactly what I expect: great service! I have been a customer for 20 Years and will continue to use this dealership. Great car(GX) great s As always, exactly what I expect: great service! I have been a customer for 20 Years and will continue to use this dealership. Great car(GX) great service, great advice More

great The service is very good. My 2 years old daughter went with me and she was very happy .because they have toy room for kid .And the servicer knew that The service is very good. My 2 years old daughter went with me and she was very happy .because they have toy room for kid .And the servicer knew that we had kids to help me finish it faster. More

Efficient maintenance Appointment for routine maintenance was made quickly and efficiently. Loaner vehicle was available and subject auto was finished with maintenance earl Appointment for routine maintenance was made quickly and efficiently. Loaner vehicle was available and subject auto was finished with maintenance earlier than promised. A pleasant experience! More

Outstanding! Lexus of Maplewood is quick, efficient and they make sure they keep efficiency sacred. They are respectful of customers' time and they are simply the Lexus of Maplewood is quick, efficient and they make sure they keep efficiency sacred. They are respectful of customers' time and they are simply the best. More

Professional Service and services were top knotch. Love the vehicle and the overall experience of purchasing my new Lexus. I Will definitely be a return customer! Service and services were top knotch. Love the vehicle and the overall experience of purchasing my new Lexus. I Will definitely be a return customer! More