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Lexus of Maplewood

Maplewood, MN

4.6
1,097 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,097 reviews

April 04, 2018

Regular checkup. Clean, efficient, quick -- faster than predicted. Service rep didn't suggest unneeded services. Inspection revealed lights out, promptly repaired. Co More

by I love my Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know.
Apr 06, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a 5-star review! Our team is dedicated to providing the best service to all of customers that visit our dealership. We know that you have a busy schedule so we strive to thoroughly service your vehicle as quick as possible. Thanks for your business, and we hope to see you again in the future. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 04, 2018

Very well taken care of Courteous knowledgeable customer service oriented group I felt like I was the most important customer. Each day I have a meeting at my work called vit More

by Richard Larry Pratt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Apr 06, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a 5-star review! Our team is dedicated to providing the best service to all of customers that visit our dealership. We strive to treat them as a guest in our home. We appreciate your business and want you to know your experience in our dealership and out on the road is number one to us! Thanks for your business, and we hope to see you again in the future. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

April 02, 2018

your treatment of clients is outstanding. We were first time customers today. We came for a recall and had some other mechanical work done. the whole process was effortless Your friendly atmo More

by mpeters56902
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Apr 03, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a review! We are thrilled you chose our dealership to service your vehicle. Our team is passionate about providing an exceptional, effortless experience to all of our customers every time. We know how challenging the process can be so we strive to do everything possible to make it easier for you! We can't wait to see you on your next visit. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 02, 2018

oil Change Everything went extremely well- took 1:15 minutes tho. A little long? But had coffee and treats to pass the time😁all in all a very pleasant experienc More

by Sharon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Apr 03, 2018 -

Lexus of Maplewood responded

Sharon, thank you for leaving us 5 stars! We're so thrilled you had a great experience with us! We are glad to offer a comfortable lounge, filled with coffee, treats, and more, for our customers in case their wait time is longer than anticipated. Our team is dedicated to fully servicing your vehicle and getting you back on the road as quickly as possible. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 02, 2018

50K maintenance On time. Well organized. Thorough review of post maintenance results and corrective action. Overall, very good service. Superb waiting room. Very More

by Moe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan, Mark Von Ruden
Apr 03, 2018 -

Lexus of Maplewood responded

Thank you for leaving us such a kind review! Our team strives to provide an unforgettable experience for all of our customers. We are dedicated to thoroughly diagnosing, servicing, and reviewing your vehicle with you. Our goal is to provide you with the transparency you deserve. We want you to be comfortable, so we're pleased to offer a comfortable, clean lounge that you can enjoy while you wait. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

April 01, 2018

Good Service Tom did a good and thorough job! Price is too high for my 07 but service is good and I like them giving me a car to use! Great customer waiting room More

by Old G
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Apr 02, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a review! Our goal is to offer the best service for your vehicle while providing a great experience for you while you wait! We are happy to offer great amenities, like a loaner vehicle or comfortable lounge, to make your time at our dealership outstanding. If there's anything else we can assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 31, 2018

Total Recall Was in for air bag recall. Service was quick and friendly, the work was described well, and I got a good loaner car. Took less time than advertised. More

by Rick
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Apr 02, 2018 -

Lexus of Maplewood responded

Rick, thank you for leaving us a kind review! We understand how busy your schedule can be, so we want to fully ensure you're taken care of while your vehicle is being serviced. We are happy to offer a loaner vehicle so that you're not stuck at the dealership while your car is being worked on. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 30, 2018

Great experience as always Great service, great people!! Always a pleasure to come see what’s new and see the staff here. Would highly recommend friends to come shop here for a More

by Washco#114
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Slater Lampman, Michael Altinsoy
Mar 30, 2018 -

Lexus of Maplewood responded

We are so happy you had a positive experience with us! Thank you for taking the time to tell us about it. Our team is passionate about providing the best customer experience every time. We're so glad you would recommend us to your friends. Hopefully we see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

March 30, 2018

Awesome Everyone was so helpful. They gave me a free loaner to drive while my used car I bought got some work done. Easy sales process. More

by Keri578
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Dan Haspert, Noah Stearns, Dan Warthesen
Mar 30, 2018 -

Lexus of Maplewood responded

Kari, thank you for giving us 5 stars! We use these reviews as a critical training tool and appreciate your feedback. We are dedicated to providing extra amenities, like a service car, to ensure your visit is effortless! We understand how busy your schedule can be and want to do everything we can to fit into your schedule. If there's anything else we can assist with, please reach out. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

March 30, 2018

Happy Treated respectfully and felt taken care of. Will be coming back. As a woman, you never know how you’re going to be treated. But I felt comfortable. More

by honey_morales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noah Stearns
Mar 30, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a 5-star review! Our team is passionate about creating the perfect experience for you. All of our customers are equally important to us and are treated the same way! We are so glad you chose our dealership, and we can't wait to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

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