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Lexus of Maplewood

Maplewood, MN

4.6
1,096 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,096 reviews

May 15, 2018

Routine service maintenance visit Sean keep me informed of suggested maintenance items and followed through on them. Courteous, competent, professional service. I feel confident that m More

by Carreviewnancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
May 17, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a 5-star review! Our team is dedicated to providing an excellent experience for all of our customers, which includes keeping you fully informed about your vehicle and the recommended service. We want you to feel confident when leaving our dealership! If there's anything we can further assist with, please reach out. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

May 14, 2018

Review Very clear explanation for necessary work. Service manager did an excellent job of keeping me informed, very good communicator. No one ever likes spen More

by Jackson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Amiraslani
May 14, 2018 -

Lexus of Maplewood responded

Jackson, thank you so much for leaving us your feedback and 5 stars! We agree that it's not easy spending money on your vehicle. Our service team is dedicated to keeping you informed about the necessary service for your vehicle so you can be confident in your spending decisions. We hope you'll come visit us again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 14, 2018

First class dealership This dealership does everything right. Mike Altinsoy, our service guy is professional and a pleasure to work with. I always drive away knowing my ca More

by Bcarl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris the receptionist, is a star., Michael Altinsoy
May 15, 2018 -

Lexus of Maplewood responded

Thank you for leaving us positive feedback! We are so thrilled to hear you enjoy your experiences at our dealership. Your safety is our top concern. We are committed to hiring the best service team so you can be confident in your vehicle when you leave the dealership. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 13, 2018

Satisfied customer Greeted promptly and cheerfully upon arrival. Quick, easy check in. Service person kept me informed on what was found. Painless check out. Great waiti More

by Satisfied customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
May 14, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a positive review! Our team strives to provide a 100% customer satisfaction rate every time. We aim to keep the entire process quick, easy, and transparent. We want to ensure you fully understand the services being performed to your vehicle, as well as any follow-up care that may be necessary. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 12, 2018

Professional and efficient Everyone throughout the entire process was friendly and professional. I will definitely be back! My service was completed in under the estimated time. More

by Hansdanson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
May 14, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us 5 stars! We fully appreciate your feedback and are so glad you enjoyed your time at the dealership! Our team is dedicated to providing an excellent experience for all of our customers by always maintaining a friendly yet professional attitude. We are so glad to hear you will come back. We can't wait to see you on your next visit! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 11, 2018

Buying lease car They are most interested in up grading you to a new car. Once they realized I wasn’t going to buy a new vehicle, I was pretty much ignored until the More

by BAGELS
Friendliness
Recommend Dealer
Yes
Employees Worked With
Clint Gage, Wendy Duncan
May 14, 2018 -

Lexus of Maplewood responded

Thank you for bringing your concerns to our attention. We're sorry to hear you felt you were ignored at our dealership. Our team is interested in finding a vehicle that best fits your needs, not to persuade you to purchase a brand new vehicle. If you'd like to further discuss your visit to our dealership, please reach out to me directly at 952-404-5103. Sincerely, Matt Koehnen | General Sales Manager

May 14, 2018 -

BAGELS responded

You still don’t get it! People are made happy when they are appreciated. I bought my first Lexus in 2003, love the RX330, so leased another RX350. Still love the car, not the dealership. We were tested far better in Ft. Myers for a tire rotation.

May 09, 2018

Great place Service personnel are friendly, courteous and knowledgeable. The service was taken care of in a timely manner and when I picked my car up, I received More

by Tglatt612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
May 10, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a positive review! Our team is dedicated to remaining transparent with our customers, which includes fully informing you of the services performed. We understand your schedule can be full, so we want to thoroughly service your vehicle while getting you back on the road as quickly as possible. We're glad you continuously choose us and can't wait to see you on your next visit! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

May 09, 2018

Recall work Excellent job taking care of my recall issue, then doing a complementary checkup without putting pressure on me to get the service work done there! More

by LexusLushinga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
May 10, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your feedback! Our team is dedicated to providing an exceptional experience for all of our customers. Your safety is our primary concern so we are happy to offer a complimentary checkup to ensure your vehicle is performing like it should be. We want you to be taken care of, no matter where you choose to take your vehicle. However, we greatly appreciate your business and hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

May 09, 2018

Excellent customer service from Sean Olsen. He always kept me posted of any changes while my SUV was getting serviced. The maintenance personnel did a great job with attention More

by WI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
May 10, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a review and mentioning your experience with our service staff! Our team is passionate about keeping our customers informed so we are happy to periodically send you updates! We gladly offer our customers a loaner vehicle to avoid being stranded at the dealership while your vehicle is being worked on. If there's anything else we can assist with, please let us know! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

May 08, 2018

Seat issue Great service and really appreciated! Mike is very nice and understood customer's needs and concerns, and help alleviated customer's worry. I am very More

by Lexus350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
May 10, 2018 -

Lexus of Maplewood responded

Thank you so much for leaving us a review! Our friendly team takes pride in understanding our customers' needs so you can feel confident about your visit to the dealership. We wouldn't want you to worry about the service being done to your vehicle! We're glad you are impressed with your service and hope you'll consider us again in the future. Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

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