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Lexus of Maplewood

Maplewood, MN

4.6
1,096 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,096 reviews

May 19, 2018

No nonsense, informative & responsive Ideal experience when buying a new vehicle. From our first visit to picking up our new car today. We were impressed. Met with the general manager an More

by John. Bailey @sbdinc.com
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Koehnen, Clint Gage, Jakob Johnson, Wendy Duncan
May 21, 2018 -

Lexus of Maplewood responded

John, thank you for leaving us a positive review! Our team is dedicated to providing an excellent experience for all of our customers. I am so glad I was able to work through the details of your new vehicle with you! We hope to see you again in the future. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

May 19, 2018

Stars with Cars This dealership is friendly, helpful, efficient and well managed. They greet you when you come in, listen to the reason for your visit, and respond to More

by Nina in Red
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Koehnen, Jorge Peña, Tim Frederick, Megan Meier
May 21, 2018 -

Lexus of Maplewood responded

Nina, thank you for leaving us your positive feedback! Our team is dedicated to putting your needs first, meaning we're glad to help in any way we can! We are pleased to offer a comfortable, clean lounge stocked with yummy treats for you while you wait! If there's anything else we can assist with, please reach out to us! Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

May 18, 2018

Great sales service from Dan Ones We appreciate Dan’s special attention to us while finding the right Lexus for us, even taking the time to communicate with us while in Arizona for the More

by Scruffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Peña, Dan Oanes
May 21, 2018 -

Lexus of Maplewood responded

Thank you for leaving us details about your interactions with Dan at our dealership! Our team strives to provide a positive experience for all of our customers. We pride ourselves in taking the time to find the perfect vehicle for our customers through any means of communication necessary. We're glad you chose our dealership! If there's anything else we can assist with, please reach out. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

May 18, 2018

Great Service I booked appt online and they were kind enough to call me because I wasn't sure I did it right. Today, my service rep Baird was wonderful ~ I will re More

by Cynthia Sporcic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
May 21, 2018 -

Lexus of Maplewood responded

Cynthia, thank you for leaving us a review! We noticed that your overall experience rating doesn't match the positive feedback you left us. Our team strives to score 4 stars or above. Is there something we could improve on for your next visit? If you'd like to further discuss your experience, please reach out to us. Otherwise, if you feel you had a wonderful overall experience, we ask that you update your score to reflect accordingly. Sincerely, Tim Stearns | Parts & Service Director | 651-415-2420

May 17, 2018

Excellent service This Lexus dealership has excellent service and very personable staff. It offers a very clean lounge and showroom etc. I will continue to do business More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson
May 17, 2018 -

Lexus of Maplewood responded

Barb, thank you for leaving us a positive review! Our personable staff is dedicated to providing excellent service for all of our customers. We are happy to offer a clean lounge for you to enjoy while you wait for your vehicle. Our team appreciates your business and can't wait to see you on your next visit! Sincerely, Tim Stearns | Service/Parts Director | 651-415-2420 |

May 17, 2018

Routine maintenance Courteous, accommodating, pleasant to work with. Had oil change completed in a timely fashion. Nice lounge also. Loaner cars are a giant plus. Appre More

by Linda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Pariseau, Michael Altinsoy
May 21, 2018 -

Lexus of Maplewood responded

Linda, thank you for leaving us a 5 star review! We're so thrilled to hear you enjoyed your service visit to our dealership. Our team is dedicated to thoroughly servicing your vehicle while getting you back on the road as quickly as possible! We are happy to offer a nice lounge and loaner vehicles so that you have options while your vehicle is being worked on. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 17, 2018

Car Detail Did a nice job on my detail but they could have did a better job inside on the interior and carpet. You would expect better from a dealership. More

by Nasya7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
May 21, 2018 -

Lexus of Maplewood responded

Thank you for leaving us your feedback. We're sorry to hear you weren't fully satisfied with your visit to our dealership. Our team is dedicated to providing a positive experience for all of our customers. We appreciate your business and hope you'll choose us again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 17, 2018

Helpful. Knowledgeable This dealership , since I bought a used Lexus , has been quick, very accommodating . And thorough with my car.And going over all the stuff that needs More

by Fidler44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Olson, Baird Swan
May 21, 2018 -

Lexus of Maplewood responded

Thanks so much for leaving us your positive review! We are so glad to hear you've had great experiences at our dealership. We highly appreciate your repeat business. It is our goal to ensure our customers are able to get the most out of their Lexus vehicle by keeping them informed of what services need to be performed. We want to make sure you love your vehicle as much as the day you purchased it! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420

May 16, 2018

20 miles maintainent service at Maplewood Lexus Dealer Went in for 20K miles maintainent check up on my Lexus RX 350. Staffs were friendly and knowledgeable. Waiting area is comfortable. Service was exce More

by Lexusowner1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
May 17, 2018 -

Lexus of Maplewood responded

Thank you for leaving us a review! We're so thrilled to hear you fully enjoyed your experience at our dealership. Our friendly staff is committed to keeping you informed about the services being performed to your vehicle. And we are glad to offer a comfortable lounge stocked with yummy snacks for you while you wait. We can't wait to see you on your next visit! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

May 15, 2018

Great Service and speed too! Everyone at Lexus Maplewood is friendly, helpful and it is always a pleasure to come In! Appointments are available and made with easily to fit into m More

by Tracy S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Albert Llaurado, Baird Swan, Michael Altinsoy, Beau Anderson, Michael Mullan
May 17, 2018 -

Lexus of Maplewood responded

Tracy, thank you for leaving us your positive feedback! We're so happy to hear you're satisfied with our dealership and team members every time you come in. Our team understands your schedule can be full so our goal is to service your vehicle and get you back on the road as quickly as possible. We hope to see you again in the future! Sincerely, Tim Stearns | Service & Parts Director | 651-415-2420 |

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