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Lexus of Maplewood

Maplewood, MN

Overview
Reviews
Vehicles
4.6
1,084 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Maplewood has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Maplewood is located right off HWY 61 and just south of I-694. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids.
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3000 US-61

Maplewood, MN

55109

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Showing 1,084 reviews

January 24, 2024

Even though my issues were a bit challenging, the team and Rheem came up with creative solutions to assist me. More

by Melissa.beetoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rheem
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Jan 25, 2024 -

Lexus of Maplewood responded

Hello, thank you so much for sharing your recent experience with us, We work hard to provide each of our clients with the best automotive experience! We hope to see you again!

January 21, 2024

Tim and Mike were great to work with. They made everything very easy for buying a new car. More

by CourtneyPoepe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim and Mike
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Jan 22, 2024 -

Lexus of Maplewood responded

Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!

January 16, 2024

Great service and experience! Doug was helped us choose the perfect tire. We love our new tires! More

by aschneid639
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
Report | Print
Jan 18, 2024 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 11, 2024

I enjoy the Lexus experience. Everyone knows their business. They get repairs done timely. Loaners are always available More

by Gjacobs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
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Jan 12, 2024 -

Lexus of Maplewood responded

Hi, we're glad to hear that everything was completed to your satisfaction! Please let us know if there is ever anything else we can assist you with.

January 10, 2024

Customer service was great. Vehicle service was completed in a timely manner. Thank you Maplewood More

by Walk7670
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jan 12, 2024 -

Lexus of Maplewood responded

Here at Lexus of Maplewood, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

January 09, 2024

We were treated very promptly, the staff were very attentive and friendly. Tchu was our salesman and he is the best at explaining all the details and answering all the questions we had More

by Anh.tran56
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tchu
Report | Print
Jan 11, 2024 -

Lexus of Maplewood responded

Hello, we're glad to hear you found Tchu to be so informative and helpful. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 08, 2024

Definitely pleased with the friendly close attention to quality timely work on my 2001 vintage Lexus 470 that required extensive repairs. More

by sharonperna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
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Jan 11, 2024 -

Lexus of Maplewood responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 03, 2024

I have gone here almost 8 years. I visit every 5K miles and do all the services they recommend. Felt it was dependable. This visit I am told I need two services that Lexus recomme More

by Owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean?
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Jan 06, 2024 -

Lexus of Maplewood responded

Hi, thank you for your honest feedback. We do try to keep prices competitive in the market, so we are sorry you felt they were too high. Please reach out us and we will do our best to make this better. We hope to hear from you soon. General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com, 651-415-2404

December 31, 2023

Lack of professionalism, car not detailed/cleaned, will not be back. Not what I expected from Lexus. Wayzata dealership is a class act, not Maplewood. More

by Kvasy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ray, George in finance was great, Silvio in finance was arrogant, rude, unprofessional
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Jan 02, 2024 -

Lexus of Maplewood responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please contact our General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com, 651-415-2404

December 30, 2023

Was not greeted upon arrival and had to ask around to find my assigned advisor. Service took a lot longer than expected time. The lounge area was dirty or not sanitized. More

by 99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug
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Jan 02, 2024 -

Lexus of Maplewood responded

Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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